The Senior Analyst, Residential Lending Experience & Performance is responsible for the enablement of strong broker experience, operational transparency, and pipeline efficiency across the residential lending business. The role acts as a central facilitator and insight provider across Sales, Underwriting, Fulfillment, and Funding, ensuring that performance metrics, operational issues, and experience feedback are visible, well understood, and actively addressed.

The role focuses on identifying and resolving deal-level roadblocks as well as systemic constraints impacting application flow, service levels, and broker satisfaction. By collecting and analysing quantitative and qualitative data, they will report on and recommend actions to improve team KPIs, collaboration, and continuous improvement across the lending lifecycle.

While the role does not include people management or credit decision authority, it carries significant influence through insight, coordination, and communication with senior leaders and frontline teams alike.

 

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days 

🖥  Virtual events to connect with your fellow colleagues

🎓  Professional development and comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

 

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.


EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. 

To learn more, visit eqb.investorroom.com and eqbank.ca.