Medical Assistant Lead Urgent Care

Posted:
10/9/2024, 3:07:21 AM

Location(s):
Michigan, United States ⋅ Grand Haven, Michigan, United States

Experience Level(s):
Senior

Field(s):
Medical, Clinical & Veterinary

Workplace Type:
Hybrid

Job Summary

Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff.

Essential Functions

Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics. Responsible for audits and collaborative reviews.
Provides schedule management for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.
Prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Supports business metrics for the practice.
Assists practice leader with the monitoring of time, attendance records and payroll for staff. Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages. Arranges coverage for sick call-ins, vacations, leaves, and other time off.
Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of practice leader.

Qualifications

Required High School Diploma or equivalent Or GED

Successful completion of a competency based orientation program Required
5 years of relevant experience Experience working in a physician practice or healthcare setting Required
Experience working as a medical assistant, paramedic, Licensed Practical Nurse (LPN), or Registered Nurse (RN) Required
Experience using EPIC Required
Experience as an EPIC SuperUser Preferred
Experience in Kaizen Culture/Standard Work Preferred

CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire required Or
CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 120 Days required Or
CRT-Medical Assistant, Certified (CCMA) - NHA National Health Career Association 120 Days required Or
CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals 120 Days required Or
CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire required Or
LIC-Paramedic License - STATE_MI State of Michigan Upon Hire required Or
LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required

CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

Primary Location

SITE - Grand Haven Center - 15100 Whitaker Way - Grand Haven

Department Name

Urgent Care - Grand Haven Center

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

36.75

Hours of Work

Variable 7:45 a.m. to 8:30 p.m.

Days Worked

Variable

Weekend Frequency

Every other weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Corewell Health

Website: https://corewellhealth.org/

Employee Count: 10001+

Year Founded: 2022

IPO Status: Private

Industries: Hospital

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