Job Description:

About the Role

Senior Claims Consultant to manage both property & liability claims. The purpose of this role is to provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. Diligence around favorable financial outcomes, reducing claim amounts, risk mitigation and the recovery process are key in this role, as is taking ownership and the ability to make proactive decisions that drive outcomes.

Duties

Responsible for managing national Property Damage, Liability and ISR claims, you will liaise with clients, insurers, claimants and external providers, interpret policy wordings, analyse claims history data, arrange / conduct investigations and determine claim settlements for under-deductible claims.

Driving the settlement negotiation process and negotiating on behalf of the client you will acts as an advocate for the client and determine commercial / technical responses to insurer's denials of liability with a focus on achieving favorable outcomes for the client.

As part of the Client and Broker Service, you'll respond to queries, prepare routine and ad hoc reports including claims trends analysis and quarterly and / or annual claims reviews, attending client meetings and conducting training for clients as required.

Required Skills

• At least 5 years' experience managing Liability claims in a Claims Consultant role, ideally in a commercial team focusing on large business and brokered clients nationally.  Some experience managing ISR claims would also be beneficial.
• Educated to degree level or Diploma in Financial Services or a Law qualification
• Strong understanding of national Claims Management and working within Client Service Agreements or Claims Unit standards.
• Time management, organisational skills and attention to detail
• Proactive, analytical problem solving and decision making skills
• Negotiation and influencing skills
• Resilience and perseverance
• Customer service and relationship building skills with an ability to work collaboratively to the mutual benefit of clients, brokers and the business due to absolute understanding of stakeholder needs
• Alert to new and expanded business opportunities supporting these through provision of claims review data for tenders, renewals and proposals, and participation in client / prospect meetings and client / broker education presentations as required.
• The ability to work effectively and take on leadership 

Hybrid working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

About DXC

DXC is a CSC company with a global footprint providing technology-enabled business solutions to the global commercial insurance industry.

DXC brings innovation, thought leadership and passion to its customers' businesses so as to enhance performance and value.  Our Values are embedded into everything we do.

In Australia, we specialise in Claims Management Business Process Services and Insurance Technology.

Employee Benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. 

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.