Skill required: Order to Cash - Collections Processing
Designation: Specialist
Qualifications:Master of Business Administration,Chartered Accountant
Years of Experience:7 - 11 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Manage a team of Sr Team leaders. Team Leaders executing the processes related to Order to Cash
What are we looking for? Educational Qualifications • CPA an advantage but not required; preferred are graduates of accounting, business or its branches; •Others • SSC or BPO experience an advantage but not required • Proficient in MS Office, SAP, or any accounting-related ERPs • Strong verbal and oral communication & client-facing skills • Minimum 3-5 year experience in the finance and accounting field; with experience in order-to-cash processes within Health Insurance / Claims Benefits or Revenue cycle/ medical • Certified Billing and Coding Specialist (CBCS) preferred • Positive approach in supporting customer & company needs • With managerial or supervisory experience; must be able to lead a team of supervisors/team leads • Goal-oriented individual with strong time and task management. • Organized and methodical person with logical approach in addressing issues and strong analytical skills • Ability to solve urgent matters and work under pressure • Ability to impose a proactive spirit in the team • Flexibility, especially in the period of month/quarter/year-end closing Working Conditions • Moderate to no travel depending on project involvement. • Work hours at night. • Overtime and On-Call may be required. • Client holidays are observed instead of Philippine or local holidays. • Daily RTO during training and knowledge transfer until stabilization
Roles and Responsibilities: Manage a team of Team leads in the Order-To-Cash tower of the deal • Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) • Act as point-of-contact of the company and the client in the following OTC sub-processes including, but not limited to, collections, billing, cash applications, order management, credit management, etc.; • Act as an escalation point for all Order-To-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again • Communication with the client to ensure that the proper department complies with the latest changes in the procedures • Lead client meetings to discuss debtor performance and address issues as required • Actively seeks opportunities for continuous improvement initiatives to improve collection-related processes, services and deliverables to the client • Prepares forecasts / budget for the team and conduct manual invoicing • Review account status for credit release • Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice • Update deferred account list • Provide account updates and prepare aging report and send SOA to customers, follow up with customers • Identify OTC accounts-related requests and process if approved • Identify collection issues and escalate to responsible owner • Prepare write off report • Confirm disputed invoice and contact customers if dispute is valid • Identify accounts with billing issues/revenue recognition problems • Collect and gather data for AR Reports • Prepare regular / daily reports • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to • Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period • Facilitate the operational Change Request (CR) process

Master of Business Administration,Chartered Accountant

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.