Overview

Researches and verifies incomplete visits to ensure accurate and timely payroll processing. Works under direct supervision.

Compensation Range:$15.79 - $19.73 Hourly

What We Provide

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities 

What You Will Do

• Initiates the process to verify all visits rejected by the Scheduling system, for proper payroll and billing.
• Assists in the identification of patterns of HHA lateness and EVV non-compliance.
• Follows procedures to maximize operational efficiency and effectiveness of the unit. Provides feedback to management regarding opportunities to improve workflows.
• Works with supervisors to resolve discrepancies on reports.
• Calls client and or aides to verify work and hours.
• Processes aide’s task code sheets.
• Assists supervisors/unit to call aides/clients regarding emergencies or events such as storms or holidays to confirm availability to work.
• Refers required scheduling changes to the HHA supervisor who ensures schedules are updated accordingly.
• Refers calls from aides or clients regarding messages, call offs, vacation, doctor’s appointment, or payroll issues to the appropriate supervisor.
• Provides weekend and holiday coverage for the call center.
• Participates in special projects and performs other duties as assigned.

Qualifications

Education:

• High School Diploma or equivalency required
• Bachelor's Degree preferred

Work Experience:

• Minimum of two years administrative work experience required
• Experience in customer service preferred
• Strong organizational/administrative skills required
• Demonstrated problem-solving abilities required
• Computer system experience preferred