Job Summary:

You are a Systems Coordinator who will be involved in the maintenance and development of Jira as a project management software and QuickBase as a financial management tool supporting multiple departments in Ledcor’s Technical Services division.

You will provide system support, monitor system performance, troubleshoot issues, and assist with system enhancements to ensure seamless daily operations and continuous improvement of these systems.

Click on the link below to see what it’s like working for Ledcor. Apply Now! Join our Technical Services team in Western Canada today!

http://www.youtube.com/watch?v=fpn_YHIhP8U

We are committed to the long-term success and wellbeing of our employees. Our total rewards package is designed to provide compensation and benefits programs that support your health, wellness, and financial security. Including items such as competitive salaries and profit-sharing program; exceptional health, dental, vision plans, life and disability coverages; comprehensive retirement plans, generous vacation and leave, family support benefits, mental health resources, and more. We offer ongoing employee training and development, team building and career growth opportunities.

Essential Responsibilities:

• Configuring and monitoring Jira, QuickBase and other software systems
• Interpreting user stories into system changes and implementing those changes
• Testing the system configuration for consistent user experience and ensuring data integrity
• Assist in monitoring system performance and availability, identifying potential issues and reporting them to senior team members.
• Investigating the root cause of system bugs and implementing fixes
• Provide initial support for system issues, including software problems, and escalate to higher-level IT support as needed.
• Building reports and dashboards to enable users to find their data
• Preparing data sets for import through Excel, Power BI
• Addressing user requests by analyzing the problem and presenting a solution
• Participating in daily scrum activities
• Updating system documentation and user guides
• Collaborate with development teams to apply patches and updates as necessary.
• Other ad hoc duties as required

Qualifications:

• Degree in computer science, computer engineering, software engineering, business information systems, mathematics, or similar discipline or equivalent work experience.
• Familiarity with Jira, Confluence, QuickBase
• Strong communication skills, written and verbal
• Strong attention to detail
• Experience with solving problems within complex systems
• Knowledge of programming languages: Python, Groovy, SQL preferred

Work Conditions:

• This is a hybrid work position where you will be required to be in office

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now! 

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.