Posted:
9/18/2024, 12:33:58 PM
Location(s):
New South Wales, Australia ⋅ Sydney, New South Wales, Australia
Experience Level(s):
Senior
Field(s):
Sales & Account Management
See yourself in our team
The Customer Engagement and Communications Crew is responding to many evolving customer needs in the market. More specifically we are providing experiences, offers and communications that respond to customers need to be recognised for their relationship and decision to Bank with CommBank. The Banks ability to achieve its goal of being NPS +30 is underpinned by the ability to engage, provide value and create world leading experience.
The Publishing & Digital Journey Optimisation Management (DJOM) Chapter is responsible for website content publishing, production, UX writing and optimisation of digital experiences, supporting delivery of customer centred experiences that support Crew objectives. The Chapter partners with stakeholders across Product, Marketing and the Chief Data Analytics Office.
Do work that matters
In this role as Chapter Lead DJOM Home Buying, you will report to the Chapter Area Lead DJOM and Publishing and will use your digital sales optimisation experience to identify breakpoints in our customer experience and drive solutions to maximise engagement and conversion. You will work within a Home Buying squad to deliver initiatives, while leading members of your Chapter who will own day-to-day build, delivery and conversion of personalisation initiatives across digital assets for the Home Buying product domain.
You’ll play an influential role in leading, mentoring and uplifting the capability of a team of Digital Journey Optimisation professionals who are building and optimising digital journeys to help guide our customers throughout their journey.
You will have demonstrated leadership skills and be passionate about leading exceptional teams, building capability and craft mastery. You will collaborate with stakeholders across the Home Buying Domain, influencing and engaging with senior leaders, contributing to the future vision for digital experiences. You will be passionate about data-led optimisation, experimentations, customer experience and leading a culture of excellence and continuous improvement.
Key responsibilities
Our teams have a collaborative focus. To be successful in this role you will develop strong relationships with a variety of stakeholders across multiple areas and demonstrate an enthusiasm towards supporting a range of digital projects impacting the organisation.
We are interested to hear from people who have
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Website: https://commbank.com.au/
Headquarter Location: Sydney, New South Wales, Australia
Employee Count: 10001+
Year Founded: 1911
Last Funding Type: Post-IPO Debt
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Wealth Management