Job Description

Senior Specialist, Business Consulting

The Global Sourcing Management Group (GSMG) & Global Workplace & Enterprise Services (GWES) are part of Global Support Functions (GSF).  GSMG plays a critical role in innovating for a more hopeful future by collaborating with business partners, customers, and suppliers to deliver value, insights, and solutions.  The GWES organization is comprised of Facility Management, Real Estate Strategy, Transactions & Dispositions, Energy Management & Sustainability, Workplace Strategy, Integrated Facility Management, Analytics & Innovation, Asset Management, and Maintenance Excellence for all global commercial, mixed-use campuses, and research laboratories. 

Within GSMG and GWES is the Digital Strategy & Insights Office that is responsible for accelerating business outcomes through digital enablement. This team consists of a Digital Capability, Information Governance, Business Process, and Digital Delivery functions. The Info Governance & Stewardship Team includes an Experience Workflow Information Lead, which will play a pivotal role within the Digital Strategy & Insights Office by overseeing and managing the GSMG / GWES business process workflows and related data sources and integrations.

The Experience Workflow Information Lead will be primarily responsible for overseeing the design and implementation and optimization of these workflows. They will focus on enhancing user experience, ensuring compliance with GSMG/GWES governance policies and help facilitate accurate and efficient flow of information across the organization.

The role will also require deep knowledge and experience in implementing digital solutions that improve information management and data quality across organizations.

Position Responsibilities                            

Primary responsibilities for this position include, but are not limited to, the following:

• Collaborate directly with the Info Governance & Stewardship Lead and IT in designing effective workflows of information, data sources for Digital Solutions that enable business processes within the GSMG / GWES organizations.
• Oversee and monitor effectiveness of digitally enabled business workflows that drive user experience and ensure compliance with governance policies.
• Gather feedback from end-users to understand their needs and challenges related to information governance processes.
• Collaborate with various departments (e.g., IT, Legal, Compliance and MDM) to ensure alignment on impacts/information needs related to proposed workflow changes within digital solutions.
• Develop training materials and lead sessions for DS&I end-users on new/existing workflows and digital tools related to information governance
• Establish key performance indicators (KPIs) to measure the effectiveness of digitally enabled business process workflows and impact on end-user experience. Also, identify continuous improvements opportunities.
• Lead change management efforts related to new workflows and digital tools, ensuring that stakeholders within the GSMG / GWES organization are engaged and informed throughout the process.
• Develop and maintain strong relationships with leadership and stakeholders to achieve key objectives and deliverables.

Education & Experience Requirements

• Minimum of 4-6 years of Procurement, Business Process, Data & Analytics, Data Management Sourcing and/or Contracting experience.
• Strong business acumen and knowledge of business processes supported by transaction processing capabilities.
• Fluency in English language plus one additional language preferred (French, Italian, Spanish, German, Portuguese)
• Bachelor’s Degree in Business, Information Technology, Supply Chain Management, or related field.

Technical & Interpersonal Skills Requirements

• Proven background and track record of successfully supporting implementation of workflow solutions and managing change initiatives
• Demonstrated ability to partner with business stakeholders/leaders and navigate across conflicting priorities to balance critical tactical and strategic needs.
• Understanding of UX principles to ensure that workflows are user-friendly and meet the needs of end-users.
• Familiarity with workflow management software and tools, as well as understanding of relevant technologies (e.g., automation tools, procurement transactional systems).
• Self-motivated, value-oriented with a mindset of continuous learning. Experience managing and motivating multiple teams; Excellent communication and presentation skills for a wide range of audiences.
• Excellent communication and presentation skills for a wide range of audiences, from entry-level associates to director-level leaders.
• Experience leading change in an organization.

Physical Position Requirements

• Ability to travel domestically and internationally for business meetings, workshops and leadership meetings.
• Travel expectations can be up to 10% of the time.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/30/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.