The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities:
1. Requirement Elicitation and Analysis:

Work closely with business stakeholders to understand their needs, objectives, and challenges.
Elicit, document, and analyze business requirements, processes, and workflows.
Translate business requirements into clear and concise functional specifications for technical teams.
2. Solution Design:
Collaborate with Solution Architects (within the team or outside) to design solutions that meet business needs. Propose innovative and
practical solutions to address business challenges.
Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.
3. Stakeholder Communication:
Collaborate with project managers to define project scope, objectives, and deliverables. Assist in project planning, estimation, and resource
allocation. Monitor project progress and identify potential risks or deviations from the plan.
Serve as a liaison between business stakeholders and technology teams. Communicate complex technical concepts to non-technical
stakeholders. Present findings, recommendations, and project updates to various audiences.
4. Documentation:
Create detailed documentation including business requirements, process flows, use cases, and user stories. Maintain accurate and up-todate
project documentation throughout the project lifecycle.
5. Product Owner:
Well versed with Agile Methodology. Act as a Product Owner and create User story backlog for the requirements/epics. participate in Daily
Scrum meetings, Scrum ceremonies etc.
6. Quality Assurance:
Participate in system testing, user acceptance testing, and validation of implemented solutions.
Ensure that delivered solutions meet the specified requirements and are of high quality.
7. Process Improvement:
Identify areas for process optimization and efficiency enhancement. Recommend process improvements and assist in their implementation.
8. Risk Management:
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and
safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying
sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues
with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these
standards.

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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