About the role:

We’re hiring a Program Manager to join Collective’s Program Management Office (PMO), supporting operational execution across both product and non-product initiatives. You’ll help drive internal alignment, documentation, training and project coordination to ensure teams are prepared and equipped to execute. This role is central to keeping our programs on track, our teams informed and our internal systems organized.
You’ll work closely with the PMO Senior Manager and cross-functional partners in Product, Member Services and other teams. Whether it’s supporting a new product launch, rolling out a policy change, coordinating system enhancements or managing documentation hygiene—this role keeps things moving.

⚒️ Responsibilities:

Program & Project Coordination

• Support planning, tracking and execution for initiatives across teams—ranging from product launches to internal tooling rollouts, policy/process changes or operational pilots
• Manage project documentation, timelines, status updates, meeting cadences and retrospectives
• Coordinate intake and prioritization of PMO-managed projects, capturing clear owners, scope and outcomes
• Track action items, risks and cross-functional dependencies to ensure follow-through

🚀 Product Readiness & Launch Support

• Coordinate internal readiness efforts for new products, features and service changes
• Draft and maintain SOPs, playbooks, FAQs and other internal documentation for launch rollouts
• Support feedback collection and tracking of post-launch enhancements
• Maintain visibility into launch milestones and partner teams’ responsibilities

📚 Knowledge Management & Documentation Ops

• Manage Confluence content hygiene across teams—auditing, archiving and improving structure
• Create and maintain templates, page formatting standards and versioning logic
• Track documentation usage, feedback and accuracy to drive content improvements
• Help reinforce content ownership and update accountability with functional teams

🎓 Enablement & Training Coordination

• Support creation and rollout of onboarding content, training materials and operational learning paths
• Partner with functional leads to document processes and translate them into structured training formats
• Help configure and maintain tools for internal training needs
• Produce lightweight guides, videos and walkthroughs to support cross-functional adoption of tools and processes

🙌 What we want you to bring:

• 6-8 years of experience in program coordination, project support, internal ops, enablement or documentation
• Comfortable supporting multiple workstreams and balancing shifting priorities
• Detail-oriented, structured and energized by execution
• Effective communicator who can keep stakeholders aligned, informed and engaged
• Experienced with Confluence, Google Workspace and Asana or similar tools (Jira, Notion, etc.)

Bonus Points

• Background in SaaS, fintech, professional services, or fast-paced startup environments
• Familiarity with internal tools and systems rollouts, cross-functional project work, or operational process improvement
• Interest in building a long-term career in program or project management

💻 Our stack

• Advanced proficiency in project and portfolio management tools (e.g., Jira, Asana, Notion)
• Strong data analysis and visualization skills, with experience using BI tools (e.g., Metabase, Tableau)

Why work with us:

• Collective is the first online back office platform designed for Businesses-of-One
• Tax is a very challenging space and you will grow fast
• We were backed by top tier VCs
• We promote open and transparent culture within the company
• We’re fast-paced and you learn every day

What we offer in return:

Compensation Range: $130,000 - $150,000 annual base salary 

The salary ranges for the roles are posted for your convenience and review. Please understand that if an offer is presented, the offer compensation package will be based on the relevant position related skills a candidate demonstrates during our formal interview process. 

• A remote friendly environment
• A diverse and collaborative team culture
• Stock options package
• 14 company holidays + flexible PTO
• 401K 
• Employer paid Health, Vision and Dental Insurance
• 100% coverage for employees
• 75% coverage for dependents
• PC or Mac laptop + $750 Home office stipend
• Generous paid parental leave
• Fertility benefits, up to $8k
• Team events and virtual gatherings
• $600 wellness bonus