ASM Global, the leader in privately managed public assembly facilities has an immediate opening for an Operations Manager at the Oklahoma City Convention Center. The Operations Manager, under supervision of the Director of Operations, directs and coordinates facility personnel, subcontractors, and daily activities involved in the successful preparation and execution of events at the facility.  The manager will also act as a liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility.

• Plan and schedule facility or equipment repair or modification, acquiring cost estimates, bid sheets and contracts for conversions. Authorize the requisition of equipment and supplies within budget guidelines.

• Research, review and recommend equipment, materials or supplies required in providing effective & efficient operational services. Order necessary supplies through procurement system.

• Review applicable contracts and work with contractors & subcontractors to determine job requirements; inspect conversions, construction and installation progress to ensure conformance with established specifications.

• Manage operations’ employees including supervisors and front-line staff. Responsibilities include recruiting; training; planning, assigning & directing work; performance appraisal, conflict resolution, discipline upon consulting with HR.

• Train operations staff on operating procedures, preventive maintenance schedules, safety/risk management policies, and emergency plans in conformance with corporate & venue standards. Document all training.

• Oversee all aspects of operations including housekeeping, event staffing, set-ups and changeovers.

• Assist the director of operations in walking the facility and producing reports as needed.

• Ensure daily successful operational coordination of all facility activities by gathering and distributing event information from event managers/coordinators, F&B, management, and other departments to all operations staff. 

• Create and distribute in advance a weekly work schedule for all operations staff and ensure that all events have adequate staffing needs and the facility is clean to the highest level.

• Maintain an effective relationship with contractors and ensure contract labor is adequately scheduled for event needs. Maintain labor cost and accurately record and report all related data.

• Perform administrative duties such as entering and processing  employee timecards, time off requests and other entries for timely submission to payroll for payroll processing. Other administrative projects are applicable.

• Attend weekly meetings affecting the operations of the facility and develop & build a harmonious working relationship with all departments. Attend other related meetings at the request of the director of operations.

• Oversee all uniform purchases and inventory and ensure proper dress code and image for operations staff.

• Provide the highest customer service excellence expected from the operations department and the venue.

• Work extended and/or irregular hours including nights, weekends and holidays as needed.

• Perform other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree from accredited four-year college or university, preferred.

• Four to six (4-6) years related experience and/or training in the public assembly industry or in a supervisory or management position, or equivalent combination of education and experience. 

• Experience with budgeting and procurement is preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements necessary to hosts various events at the facility.

• Possess skills and experience in labor relations, purchasing procedures and supervising/training personnel.

• Engage in decision making that is generally governed by procedure and guided by policy.

• Read and comprehend blueprints, drawings and other related materials.

• Meet the physical demands of the job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.

• Licensed and insured to operate a motor vehicle in the United States.

• Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scissor lifts, bobcat, scrubbing machines, or other light power-driven equipment.

• Operate a computer using Windows and Microsoft 365 software. Also operate standard office equipment including printers, copiers, scanners, etc.

• Follow oral and written instructions and communicate effectively with others in both oral and written form.

• Organize and prioritize work to meet deadlines. 

• Work effectively under pressure and/or stringent schedules and produce accurate results.

• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

• Remain flexible and adjust to situations as they occur.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Occasional bending, stooping, crawling.

• Walking around the facility, up and down stairs, work from lifts or ladders as applicable.

• Constant standing and walking for extended periods of time.

• Lifting/pushing/pulling up to 75 lbs. as applicable for items such as stage decking.

• Eye-hand-foot coordination.

• Hearing sufficient to clearly hear voices, alarms, bells and horns.

WORKING ENVIRONMENT

The working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• May be exposed to moderate to extreme noise.

• Exposed to moving mechanical parts.

• Exposed to high, precarious locations.

• Exposed to outside weather conditions.

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel negligible

• Requires ability to work extended and flexible hours including nights, weekends, overnights, and holidays in addition to normal business hours.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact Human Resources at [email protected]

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply for our positions. ASM Global is a VEVRAA Federal Contractor.