We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Transaction Banking team delivers strategic, innovative payment solutions and platforms to CIBC’s business clients in Small Business (Business Banking), Private Banking, Commercial, and Large Corporate segments. Our team is committed to providing products, strategies, and implementation services that foster positive, profitable relationships and support our clients’ evolving needs.

Reporting to the Director of Digital Solutions, the Senior Product Manager, Digital Solutions is a key member of the team. In this role, you will assist with the strategy, execution, performance and day to operations of our client facing business payment platforms including Cash Management Online (“CMO”). This payment platform is used to deliver access to critical payment products and reporting to our clients including Wires, ACH, EFT, Bill Payments, e-Transfers, Information Reporting and Credit Card reporting.  

As the Senior Product Manager, Digital Solutions you will be accountable for:

• Assisting with the strategic planning and execution of assigned payment platform initiatives to drive growth, innovation, operational effectiveness, and market competitiveness while ensuring alignment with client needs
• Product management by owning business objectives, and driving exceptional customer experiences
• Staying up-to-date with regulatory and internal requirements, bringing any discrepancies for further review and decisioning.
• Building relationships and cross-functional collaborations with internal and external partners to ensure superior client experience on our payment platforms, industry alignment, and achievement of business growth objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Platform Management: Collaborate with technology partners and other stakeholders to  support building solutions that are aligned with business requirements and deliver an exceptional user experience. Maintain and update processes, procedures, training and product collateral.  Maintain and groom platform backlogs for ongoing platform enhancements.
• Project Delivery: Support initiatives to ensure business project objectives and deliver excellence.  Support will include participation in requirements, business testing, stakeholder reviews, collateral updates and change management activities. 
• Strategic Planning and Research: Participate in ongoing strategic business plans and business cases.  Stay informed of key industry trends for digital solutions, payment products and client experience.  Ongoing reviews and analysis of client feedback, stakeholder feedback, system performance and marketing positioning to support development of comprehensive roadmap. 
• Regulatory Compliance:  Participate in remediation activities stemming from risk items, deficiencies, audits and any other sources, to ensure prompt remediation of gaps
• Analytical Excellence: Analyze complex information, identify patterns and trends, and develop actionable recommendations to address urgent business priorities.
• Collaborative Partnerships: Build and nurture strong relationships across CIBC’s teams, including Commercial Banking technology, product groups, sales, and marketing.  
• Teamwork: Work with a dedicated team of digital professionals to provide high-quality digital experiences for a diverse range of clients across multiple digital properties and touchpoints.

Who you are

• You can demonstrate several years of work experience in Banking digital solutions with client facing and/or non-client facing business payment platforms and strategic planning within financial services.  You have a proven track record of working on and successfully completing digital solution projects.    
• You can demonstrate experience and product knowledge of critical payment products and reporting delivered through business platforms including Wires, ACH, EFT, Bill payments, e-Transfers, Information Reporting, and Credit Card reporting.
• You have knowledge of business segments including Small Business (Business Banking), Commercial Banking and/or Capital Markets
• You are digitally savvy, adapting quickly to new technologies and trends.
• You embrace change & innovation. You have the ability to act as a change agent through innovative and creative thinking, assisting to drive change required to achieve stated objectives.
• You have the ability to understand complex issues and concepts related to new and evolving business needs.  You can get up to speed quickly with regard to new information and able to deal with changing circumstances.
• You pay attention to detail, using critical thinking to drive successful outcomes.
• You have strong analytical skills drawing meaningful insights from data to inform decisions.
• You are a collaborator. You have a demonstrated ability to work collaboratively with external and internal stakeholders.
• You are motivated by collective success, valuing collaboration and knowing that teamwork transforms great ideas into exceptional outcomes.
• You always put clients first, engaging with purpose and going above and beyond to deliver the right solutions.
• You have strong verbal and written communication and presentation skills including ability to build presentations using PowerPoint.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Cases, Business Planning, Collaborating, External Partners, Market Research, Product Analysis, Product Development, Product Management, Strategic Planning