84604Non-Exempt Jobs, Solution Centers

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time remote position. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level. Sales Concierge develops strong relationships with customers and facilitates calls from Sales Representatives regarding customer concerns.

This is a remote position

Responsibilities include:

• Work in a high-volume call center from shifts ranging between 7 am to 9 pm Mountain Time.

• Taking inbound phone calls from Sales Reps or Team Leaders needing help with customers, accounts routes, and rescheduling.

• Point sales reps in the right direction concerning technology help (tech support), permitting, housing, or pay.

• Communication between call center, service pros, area managers, and other sales reps for customer appointments and various other tasks.

• Answering basic questions about customer accounts, pricing, and updating payment methods.

• Fielding basic questions on what pests we treat and which we do not.

• Fielding basic questions about what our service entails and what the sales rep or customer expects.

Education and Experience

• High School Diploma or equivalent

• Customer service is a plus but not required

 

Physical Requirements

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who pose a direct threat or significant risk to the health and safety of themselves or others in the workplace will not be considered qualified for employment if physical requirements cannot be eliminated or reduced by reasonable accommodation.
  Essential functions are carried out in a variety of positions including standing and sitting. To meet company needs, all positions require the ability to move freely.

• Typing speed minimum of 35wpm

Remote Requirements:

• Remote position at home (mandatory 7 to 8-day virtual training from 8AM-4PM Mountain Time)

• Computer with webcam

• Must provide a quiet work environment

• Internet speeds of 20 Mbps, consistent download speeds with jitter below 20 milliseconds

Aptive Environmental:

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.