Reporting to the VP of Product, Member Experience, you will directly lead a team of Product Managers focused on optimizing the member journey, from acquisition to engagement and recovery. Your primary focus will be driving growth initiatives, but you will also oversee key aspects of the core member experience and ensure that foundational product features align with and support growth objectives. You will work cross-functionally to identify and drive growth opportunities across the member funnel, and shape both growth initiatives and core product initiatives to delight our members, drive engagement, and deliver value to our customers. 

You will be responsible for defining, building, and executing the strategy to improve and optimize the member experience, with a strong focus on driving key metrics related to member acquisition, engagement, retention, and outcomes. This is a full time, hybrid position based in New York City (in office 2-3 days per week).

What you’ll be doing:

• Lead cross-functional teams of product managers, lifecycle marketers, designers, and engineers to prioritize and deliver high-impact growth experiments and initiatives, driving measurable business outcomes
• Manage a high-performing product team through effective leadership, feedback, and a focus on innovation, experimentation, collaboration, and accountability
• Own the product roadmap for your teams, ensuring alignment with Spring Health’s product strategy and business goals, and balancing growth initiatives with other enhancements that delight our members and customers
• Collaborate with Marketing, Operations, Revenue, Finance, and Analytics teams to continually understand and optimize funnel performance
• Leverage data-driven insights to identify growth opportunities, run rapid experiments to test hypotheses, and scale successful initiatives for maximum impact
• Actively incorporate customer and member feedback, industry trends, and emerging technologies into your product strategy
• Define and track key performance indicators (KPIs) to measure and optimize the effectiveness of initiatives

What success looks like in this role: 

• Own conversion goals throughout the member funnel to meet business objectives and deliver member & customer value
• Improve member & customer satisfaction (NPS, usability)
• Manage a thriving team of Product Managers
• Apply your experience to implement growth best practices within Spring Health’s context
• Contribute to the Member Experience leadership team and overall product strategy

What we expect from you:

• Aligned to our mission: to eliminate every barrier to mental health.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• 7+ years of product management experience, preferably in digital health or b2b2c environments
• Deep expertise in growth product management, funnel optimization, experimentation, and data-driven product decision-making, with a proven track record of optimizing and growing consumer-facing products and services
• 3+ years managing high-performing product teams
• Strong analytical, problem-solving, and strategic thinking skills, with a focus on driving measurable results
• Self-starter with a strong bias to action and the ability to navigate ambiguity
• Experience working in a fast-paced, high-growth environment
• Excellent collaboration and communication skills, including leading cross-functional growth initiatives and crafting compelling narratives for stakeholders, including executive leadership, customers, and partners
• Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams

The target base salary range for this position is $217,600 - $272,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.