The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role

If you are passionate about new technologies, have a strong technical background, and are looking for a fun environment where you can continuously expand your knowledge, you are the right fit for this role. The Production Operations team is looking for a quality-driven engineer who is ready to constantly challenge his/her mind with a mixture of troubleshooting, code developing, hacking, networking and more. The Production Operations team is a selected group of PayPal technologists always striving to do the right thing for all our internal and external customers. The team provides a unique opportunity to get not only a depth of knowledge in PayPal's payment system, but also a breadth of knowledge across PayPal products, teams and initiatives. No matter if you have previous PayPal experience or not, this is a great opportunity to expand your technical horizons and a launching platform to propel your career into your true call.

Meet our team

Welcome to the Production Operations Engineering team, the backbone of PayPal's Critical Response Engineering. Our team is a vibrant and enthusiastic mix of engineers who are dedicated to triaging issues and designing innovative solutions. We focus on implementing automation to streamline incident management processes at PayPal. By joining our team, you'll be part of a dynamic group that plays a crucial role in ensuring the reliability and efficiency of our services.

Job Description:

Your way to impact

As a member of the Production Operations Engineering team, you have the unique opportunity to create a significant impact in several ways:

• Enhancing System Reliability: By quickly identifying and remediating production-impacting incidents, you ensure the high availability and reliability of PayPal’s services, directly contributing to a seamless customer experience.
• Innovating Automation: Design and implement cutting-edge automation solutions that simplify and expedite incident management processes. Your work in this area can reduce manual intervention, increase efficiency, and prevent future issues. Collaborative Problem-Solving: Engage with cross-functional teams to troubleshoot and resolve complex technical issues. Your collaborative efforts help foster a culture of continuous improvement and innovation within the organization. Proactive Monitoring: Develop and refine monitoring tools that provide actionable alerts, enabling the team to address potential issues before they impact users. Your contributions here enhance our proactive stance on system health and performance.
• Knowledge Sharing: Participate in and lead knowledge transfer sessions, sharing your expertise and insights with peers and new team members. This helps build a stronger, more knowledgeable team and prepares the next generation of engineers for success.
• By leveraging your technical skills and innovative mindset, you can drive meaningful change and support PayPal’s mission to be the world's most trusted and convenient digital payments platform.

Your day to day

Command Center Production Operations Engineers are the core of PayPal's Critical Response Engineering team. In addition to actively contributing to PayPal's monitoring and automation platforms, Prod Ops engineers will leverage their system administration knowledge and software engineering skills to quickly identify and remediate production impacting incidents.

• First responders to any system and application events/impacts that are detected in the PayPal Command Center by various monitoring systems
• Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools
• Work independently and within a team to triage and remediate production system and application incidents
• Handle escalations from PayPal partners about critical issues
• Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents
• Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors and other stakeholders in investigating and resolving cause
• Send external communications regarding outages to PayPal merchants, partners and customers
• Maintain accurate documentation of site incidents, including impact details, timelines, steps taken for mitigation / resolution
• Develop and maintain technical documentation for use by all of PayPal operations interacting with the live site

What do you need to bring

• System Administration Expertise: Proficiency in Unix/Linux environments, including troubleshooting and managing application and system logs.
• Incident Management Experience: Ability to quickly identify, triage, and remediate production-impacting incidents, along with strong communication skills to effectively update stakeholders during major incidents.
• Knowledge of Monitoring Tools: Familiarity with tools like Datadog, SignalFx, and Splunk for monitoring and analyzing system performance.
• Nice-to-haves include
• Experience with automation and scripting languages (e.g., Python, Bash).
• Understanding of cloud platforms (e.g., AWS, GCP).
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).

As part of a 12x7 team, the engineer should be willing to work 12-hour shifts scheduled between Sunday to Tuesday or Thursday to Saturday, with alternating Wednesdays. Additionally, occasional on-call support may be required

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are

Click Here to learn more about our culture and community. 

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com. 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. 

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.