To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 01/09/2026.

Associate Site Reliability Engineer (GovCloud) (College Grad)

**This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship and has the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan.

Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role.**

Location:
Denver, CO

Burlington, MA

McLean, VA

Salesforce is seeking an engineering candidate to join the Site Reliability organization. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.

The team contributes to the customer and Salesforce by securing data through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.

Team Description:
GovCloud Incident Response (GIR) maintains the current infrastructure with day to day alert response, smart hands and incident management; including retrospectives and following up on long term remediations.

Role Description:

• Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems.

• Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management

• Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team

• Smart Hands - This service allows Service Owners, who do not have access to production systems, to perform investigations and troubleshooting within Gov Cloud environments.

• Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives

• Passionate about solving technical issues and customer concerns with other technical staff as the need arises

• Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth

Minimum Requirements:

• Must be a U.S. citizen (born or naturalized) who does not hold dual citizenship

• Expected to work on a 24/7 team with rotating day and night shifts and participate in an on-call rotation

• Strong background in Computer Science or a related engineering discipline.

• Must be located in North America

• Systems engineering experience in enterprise scale internet service engineering or support role

• Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)

• Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris

• Strong understanding of monitoring security systems and administration

• Strong Communication skills (Written and Oral)

• Experience provisioning, operating, and running AWS/C2S based infrastructure and systems

• Understand and have experience with writing scripts in Python, Go, or other languages

Preferred Qualifications:

• Past experience in Incident Management and good understanding of ITIL service operations

• Prior Chef/Puppet or automated deployment experience

• Prior Jenkins/Bamboo/Spinnaker pipeline execution experience

• Experience in supporting and maintaining a monitoring and alert systems

• Experience in supporting and maintaining Java applications

• Hands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKs

• Certifications in Linux+, RedHat and AWS

• Experience in supporting and leading Kubernetes based applications and services

• Familiar with Agile Process and DevOps

• Experience taking part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders

• Working knowledge of and interest in resilience engineering including concepts such as safety II and looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $108,000 - $119,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.