As the ATM & Cash Operations Manager within UMB’s Bank Operations organization, you will have day-to-day responsibility for overseeing the performance and risk management of the UMB’s ATM (automated teller machine) network and cash operations.  This includes securing efficient and compliant cash distribution, ATM network availability, and manage vendor services.  You will manage a staff dedicated to ATM and Cash operations.  You will also drive operational excellence across ATM fleet management, vendor coordination, and cash logistics, as well as own and evolve the long-term ATM channel strategy, including growth, modernization, and optimization initiatives.  This is a subset of the overall responsibilities which will include multiple initiatives as assigned by Bank Operations leadership. 

This role is hybrid (Mon through Thu on-site / Fri remote) at the UMB Technology & Operations Center located in downtown Kansas City, MO.

How you’ll spend your time:

• Propose, justify and implement functionality enhancements. 
• Provide strategic and operational leadership for the bank’s ATM network, including uptime, cash availability, balancing, and dispute resolution.
• Ensure accurate cash balancing, settlement, and general ledger reconciliation across all cash channels.
• Maintain strong internal controls to prevent fraud, theft, and operational errors.
• Work with internal partners and external vendors to implement the operational strategy.
• Provide input into marketing and other related customer experience activities.
• Assist in the development and implementation of operational efficiencies. 
• Exercise the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, and terminations.

We’re excited to talk if you have:

• At least 5 years of bank experience with demonstrated knowledge in ATM Operations, Cash Operations, Bank Operations or other bank channels.
• Successful experience in managing and developing people.
• Project management experience.
• Knowledge of consumer banking systems, policies/procedures, and regulations.
• Ability to present and convey information to influence individuals at varying levels of the organization.
• Knowledge and understanding of audit and compliance.

Bonus Points if you have:

• Advanced knowledge and proficiency in ATM, Cash, an Bank Operations.
• Strong understanding of banking systems, policies/procedures, and regulations.
• Proven and established skills in leading teams.

Applicants must have legal authority to work in the United States.  Work Visa sponsorship is not available for this position.

Compensation Range:

$83,200.00 - $178,800.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.

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