Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
The Account Executive plays a crucial role in managing a subset of Arcadia’s customer portfolio valued at approximately $3-5M in annual revenue. Responsibilities include overseeing account operations, financial performance, and growth. This role involves close collaboration with customers to ensure the adoption of Arcadia as their population health platform and fostering long-term partnerships.
The ideal candidate will be a proactive self-starter, passionate about supporting customers in leveraging Arcadia as their population health and analytics platform and managing the overall success of customer accounts.
What Success Looks Like
In 3 months
- Complete Arcadia Core Platform certification
- Fulfill onboarding requirements at Arcadia
- Successfully onboard to all customers in your portfolio to ensure swift ramp-up in supporting customers
In 6 months
- Establish governance structures with each customer
- Manage day-to-day relationships and needs of each customer, including awareness of any escalations, current implementations, and reporting of customer satisfaction and NPS
- Develop strategic customer roadmaps, focusing on growth, adoption, and partnership
In 12 months
- Continue to grow the assigned customer portfolio through account growth opportunities and manage an increase in customer account assignments
- Assist in the onboarding and education of new Account Executives
- Collaborate with Sales Associates on potential customer identification, leveraging current customer account stories and professional networks
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our
website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.