The Position 

Partner Management 

• Ensure Amplify Health clients and AIA local business units have access to a robust network of Vitality partners delivering value at competitive costs. 

• Manage and develop existing partner relationships, acting as the primary point of contact for external partners and vendors. 

• Collaborate with internal managers to assess, negotiate, and execute contracts, and evaluate partner/vendor performance. 

Research & Development 

• Drive programme innovation for AIA Vitality through attractive partnerships and benefits. 

• Conduct ongoing assessments of partners, products, and features to enhance customer experience and business value. 

• Build and test hypotheses to inform product enhancements and strategic decisions. 

Partner Operations 

• Support AIA clients in administering and expanding local partnership ecosystems. 

• Work closely with cross-functional stakeholders to ensure smooth operational delivery. 

Product Planning 

• Collaborate with the lead product manager to define the product roadmap and implementation plan. 

• Create, maintain, and prioritize the product backlog based on business needs and user insights. 

• Gather and translate user requirements into clear product specifications, integrating usability studies and technical enablers. 

• Embed experimentation and hypothesis-driven development into all product initiatives. 

Product Operations 

• Support product operations, including managing partner/vendor customer support and operational processes. 

Experience & Qualifications 

Minimum Requirements 

• Bachelor’s degree in Business Management, Economics, Supply Chain Management, or related field. 

• 3–5 years of relevant experience. 

• Strong negotiation and leadership skills. 

• Excellent communication and presentation abilities, with the capacity to simplify complex concepts for diverse stakeholders. 

• Proficiency in Jira, Microsoft Office Suite (Word, Excel, PowerPoint), Miro, Visio, and other project management tools. 

• Ability to adhere to established frameworks, policies, and standards. 

• Professional representation of the team in all interactions. 

• Skilled at expressing complex issues and opportunities in clear, actionable terms. 

• Comfortable operating in multi-stakeholder environments with varying expectations. 

• Ability to manage multiple priorities under tight deadlines. 

• Strong problem-solving and analytical skills. 

• Collaborative team player with a proactive, hands-on approach and a “can-do” attitude.