Posted:
9/12/2024, 10:17:47 AM
Location(s):
Virginia, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Workplace Type:
On-site
The Arlington Rosslyn office is in the Rosslyn area of Arlington, VA. It is place where Accenture Leadership and all levels of staff co-create, collaborate and learn with our Accenture teams and clients. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (employee and client welcome experience, meeting preparation and event production).
Hospitality & Office Operations Coordinator will serve as a member of our office operations team and will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations. This role is responsible for a wide range of services that include white-glove and friendly hospitality, executing office meetings and events, internal and external customer support and general administrative care. Hospitality & Office Operations Coordinator oversees the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges. Additional duties may include time/expense reporting and reconciliation, invoice duties and projects in MS Office.
Key Responsibilities:
High-energy, friendly and welcoming demeanor to greet/direct employees and visitors, assist with check-in, answer general inquiries, assist in resolving issues/concerns or direct them to the appropriate resource
Coordinate and execute all on-site meetings and events including catering, vendor management, customer coordination, workspace reservations, including optimizing and prioritizing space requests.
Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support.
May stock and maintain appearance of general use areas (e.g., copy rooms, coffee/vending areas, etc.).
May provide basic technical support for standard office equipment (e.g., copiers and printers).
May act as a point of contact for external providers (e.g., shredding contractor, vending/coffee supplier, cleaning contractors).
May contribute to the preparation of daily, weekly and monthly reports.
May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
May perform administrative duties according to location guidelines including assisting local EA’s to perform on-site duties as requested.
May carry out instructions for security, fire, health and safety and maintain records.
Job Requirements:
The hours are 9:00am to 6:00pm but flexibility is required for this role, based on early morning or evening events
Basic Qualifications:
Minimum of 2 years hospitality/customer service experience in a corporate setting
Preferred Qualifications/Skills:
Desire and ability to provide top-notch employee and visitor experiences as this position is located at the Guest Welcome Desk.
Excellent customer service skills
Willingness and aptitude to learn new skills
Professional Skills:
Good communication skills (written and oral)
Good organizational, multi-tasking, and time-management skills
Responsive, flexible, adaptable
Good interpersonal skills
Comfortable with technology
Critical thinking skills
Proactive, self-starter
Forward thinking
Seeks out challenges and opportunities to grow
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $22.26 to $49.33
Colorado $22.26 to $42.64
District of Columbia $23.70 to $45.38
New York $20.63 to $49.33
Maryland $20.63 to $39.47
Washington $23.70 to $45.38
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing