Posted:
7/15/2025, 5:00:00 PM
Location(s):
San Benedetto del Tronto, Marche, Italy ⋅ Marche, Italy
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Responsibilities
Soft Services Management
Coordinate and oversee soft services delivery across assigned locations
Monitor service provider performance to ensure compliance with service level agreements
Conduct regular site inspections to maintain quality standards
Coordinate regular maintenance activities with service providers
Site Operations
Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner
Manage all the requests on the Facilities helpdesk and liaise with the ES team & service providers
Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures
Keep accurate and update records of seating plan
Process and control purchase orders, invoices and work orders
Support the completion of reports and documentation to meet required deadlines
Administrative Support
Support Regional Facilities Manager with administrative tasks as required
Prepare regular reports on facilities operations and performance
Maintain accurate records of all facilities related activities
Track and report on consumable usage and inventory levels
Customer Service
Deliver excellent customer service to meet client expectations
Build and develop effective relationships with customers at all levels
HSE, Security & Quality
Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety
Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same
Monitor and maintain office and badge consumables in line within agreed stock levels
Carry out site induction for new starters, act as the first line of support for any concerns raised as a result of online DSE assessment
Understand & actively support the Quality Management program
Qualifications
Previous experience managing or working in facilities management is required, ideally in office environments
Experience with soft services coordination
Demonstrated track record of successfully managing service providers
Experience with facilities helpdesk systems preferred
Location:
On-site –Casablanca, MARIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Website: https://www.us.jll.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 10001+
Year Founded: 1783
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Commercial ⋅ Real Estate