Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. 

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

The Director of Professional Services will lead a highly motivated and thriving team of professional services team members focused on client success, employee engagement, organizational collaboration, and financial objectives. The Professional Services team is currently organized with the following functions: Consulting, Project Management, Training and Implementation Services. The Director of Professional Services will demonstrate a positive attitude, strong interpersonal skills, multi-tasking ability, strong professional verbal and written communication skills, and analysis abilities.

What you’ll do:

• Establish and drive the overall vision and strategic plan for the Professional Services teams.

• Work closely with Sales to set the strategy for supporting and implementing Home Medical Equipment customers

• Deliver transformational leadership by enhancing the motivation and performance of the Pharmacy Infusion Professional Services team.

• Accomplish challenging financial, customer and project success objectives 

• Ensure successful delivery and execution of all customer interactions within Professional Services

• Build collaborative relationships with other Brightree teams, specifically Product Management, Development, Sales and Customer Support 

• Enhance company reputation, credibility and visibility around the fulfillment of robust client implementations involving the consulting and delivery of products and services

• Develop innovative, compelling and successful consulting package offerings

• Develop the Brightree consulting business through the implementation of programs to maximize customer satisfaction, product usage, and company’s revenues.

• Directs the development and monitoring of Professional Services SIAs, OKRs, performance standards, and priorities

• Act as Executive Sponsor for key client projects

About you:

• High level of drive towards execution

• Exceptional communication skills both written and verbal.

• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams 

• Ability to lead through change and adapt to changes in the healthcare market.

• Demonstrated excellence in analytical thinking, problem solving, communication, delegation, planning & organization and judgment 

• Strong collaboration skills and willingness to expose their ideas and proposals to the feedback of the management team to achieve buy-in and use their insights to build better plans.

• Good organizational and planning skills that include being proactive and embracing the philosophy of continuous improvement

• Holds strong operational skills that will drive organizational efficiencies and customer satisfaction 

About your experience:

• Bachelor’s Degree with 5+ years of experience leading teams responsible for professional services, or related field.

• Professional Services management experience leading a successful PS practice with revenue and profitability objectives in an enterprise software environment 

• Experience successfully working with senior (C-level) executives 

• Strong knowledge of enterprise SaaS, Project Management

• PMP or LSS Green Belt or above

• Healthcare IT experience

• Ability to travel – expected 10-20%

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.