IT Field Support Technician- Tier 3

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

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The Opportunity:

Responsible for resolving IT hardware and software infrastructure issues End user support, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity at the local level. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure.  Some travel involved.

This role is located in Reston, VA and is on site 5 days per week with 25% travel to our corporate sites.

Responsibilities:

• Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk and data encryption.
• Install and troubleshoot end user apps and certificates.
• Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions.
• Properly document actions in trouble tickets and meet all SLAs.
• Patch network ports, trace lines, install network switches.
• Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers.
• Install and configure VOIP phones and voicemail, troubleshoot phone issues.
• Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues.
• Plan for user moves, including connectivity, computers, and phones.
• Maintain and troubleshoot local security/badging systems.
• Prepare obsolete assets for disposal.
• Assist other IT teams as needed.

Qualifications:

• Requires bachelor’s degree or equivalent and at least five years of relevant experience.
• Must be proficient with Windows desktop operating systems, as well as Dell hardware.
• Must be proficient with Microsoft Outlook.
• Must have a solid understanding of network communications.
• Must have excellent written and verbal communication as well as customer service skills.
• Must have the ability to work independently and with minimal supervision.
• Must have excellent time management skills.
• Must be able to obtain secret clearance
• Must possess the ability to effectively communicate with end users by telephone and email.

Desired Qualifications:

• Fill in this section: BitLocker and Windows Hello support
• OneDrive, Skype for Business and Office 365 experience
• Cisco Call Manager experience

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$78,700 - $165,300