Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work.  We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Lead Technicians (Lead Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Lead Technician, you will be an example for and support the pharmacy team in delivering operational and service excellence within your store. Lead Technicians use and build upon the skills and responsibilities of the Pharmacy Technician/Inventory Specialist, acting as a role model, mentor, and guide to the pharmacy team while supporting the Pharmacy Manager and all Pharmacist(s).  As an individual contributor and participant-leader, Lead Technicians assist in ensuring that pharmacy operations run smoothly; patients’ prescriptions are filled promptly, safely, and accurately; and that the team provides caring service that exceeds patient expectations. Lead Technicians champion and coach consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication with the pharmacy team. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

The Lead Technician is responsible for adhering to and championing safe and effective operations of the pharmacy, including but not limited to: 

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
• Following, and coaching the pharmacy team to follow, pharmacy workflow and procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Assisting the Pharmacist-on-duty with managing day-to-day activities and delegated administrative tasks, which may include pharmacy scheduling and review of the Digital Workstation Assignment Board, daily/weekly communications, and daily/weekly reporting
• Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices; providing pharmacy team performance feedback to the Pharmacy Manager, as needed, to contribute to their growth and development
• Overseeing and/or completing inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries, helping to prepare for and participating in annual physical inventories, and completing cycle counts, returns-to-stocks, waiting bin inventories, etc., acting as back-up and providing mentoring and coaching to the Inventory Specialist where applicable
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand leadership competencies, alongside clinical and technical knowledge, to better assist patients
• Serving as a trusted source of truth to the pharmacy team, using judgement to escalate issues and referring colleagues to the appropriate support channel, as needed (e.g., Pharmacy Manager, Asset Protection, Colleague Relations, Ethics Line, etc.)
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
• Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification

Where permissible, the Lead Technician may also support immunizations, which includes the following responsibilities:

• Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
• Educating the pharmacy team on the benefits of becoming a certified immunizer and delivering immunizations to patients
• Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements
• Reviewing and collecting patient information; tracking and documenting for each applicable patient

Required Qualifications:

• 1+ years of experience as a Pharmacy Technician
• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age as allowed by state employment laws
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or high school equivalency program
• State-level licensure requirements vary by state

Essential Functions: 

• Ability to work 30 hours or greater per week
• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus:
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation:
  • Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
• Communication Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues
  • Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Provide clear and actionable direction, coaching and feedback to pharmacy team members
• Mathematical Reasoning:
  • Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution:
  • Recognize challenging patient or colleague interactions and choose the best course of action when faced with multiple options
• Physical Demands:
  • Be mobile and remain upright for extended periods of time
  • Lift, scan, and bag items
  • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
  • Move fingers repetitively, picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
  • Extend hand(s) and arm(s) multiple directions to place, move, or lift items
  • Control precision; quickly adjust machines to exact positions
  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
  • Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
  • Occasionally lift up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
  • Have the ability to receive detailed information through oral communication
• Team Management and Leadership
  • Lead by example and set a positive tone for the team
  • Delegate tasks, empower team members, and foster a collaborative work environment
  • Motivate and inspire team members to adhere to standards and achieve high performance
  • Apply problem-solving skills to address challenges and find innovative solutions
  • Adaptability and accountability to navigate changing circumstances and take ownership
  • Coach, reinforce, encourage, and provide feedback to pharmacy team members
• Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications: 

• National Certification
• 3-5 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Previous experience in the Inventory Specialist role
• Ability to work in the home store, and across the market in other locations, to meet business needs

Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.

CVS Health is an equal opportunity employer.  We value and are committed to the full spectrum of diversity in the workplace, including diversity based on gender, race, ethnicity, disability and protected Veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Colleague Relations team at [email protected]

Pay Range

The typical pay range for this role is:

$18.00 - $30.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 03/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.