Operations Advisor Specialist | S1 | Retail Business Banking Operations |

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want talk to you!

Join our community.

In Retail Business and Banking we put the customer at the heart of every decision, and how we handle customer service is important to us. We deal largely with Banking and Savings accounts but also across a variety of other products.

As part of our team, you’ll provide an excellent standard of service to our customers by administering processes across a wide range of Banking & savings accounts. You’ll also work on exception handling, dealing with more complicated matters that cannot be dealt with by our 3rd party supplier.

More specifically, we deal with Bank account switchers, ISA transfers, Credit card servicing, complex queries and investigations relating to everyday banking matters. Amongst much more.

The difference you’ll make:

• Assisting with day-to-day transactions, queries and servicing
• Building relationships and finding solutions
• Identifying new ways to improve the customer experience

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Ensuring the accurate processing of transactions (via letter, email and telephone)
• Identifying/ raising issues and proactively following through to resolution
• Experience in the fulfilment of openings or account closures
• Prior administrative experience in a fast moving, high volume environment

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK (please see details below).

What else you need to know:

This role is based in Bradford.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this locations, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

This is a full time 12 month fixed term contract.  Working hours will be scheduled across 9am – 5pm Monday to Friday

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.  For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• Starting salary of £22,604 plus a£500 annual cash allowance to spend on our great range of benefits. 
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander’s success by saving or investing in our share plans.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

Learn more about our benefits and family friendly policies

Right to work in the UK.

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

• What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.