Posted:
8/20/2024, 2:49:49 AM
Location(s):
Toronto, Ontario, Canada ⋅ Ontario, Canada
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Software Engineering
Pay:
$255/hr or $530,400 total comp
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
The Support Experience team’s mission is to provide the highest quality customer support at scale. The team owns the end to end customer facing support experience across backend, iOS, android and web. The team's goal is to help customers resolve their issues in a fast and seamless manner. Some of the functional areas the team is responsible for includes chatbot, support hub, support entry points, customer issue classification, help centre, self-serve flow, phone/chat channel, routing, taxonomy and more.
As a Staff Software Engineer on the support experience team, you will lead this domain, responsible for major technical decisions and the overall architecture. You will lead highly visible projects including Robinhood's chatbot to meet ambitious business goals.
Our team is here to enable an inclusive and welcoming interview experience for all candidates. If you need additional assistance throughout the interview process related to a physical or mental condition, or if there is something our team can do to enable a more accessible experience at any time, please notify our team by completing this Applicant Accommodation Form.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
Website: https://www.robinhood.com/
Headquarter Location: Menlo Park, California, United States
Employee Count: 1001-5000
Year Founded: 2013
IPO Status: Public
Last Funding Type: Post-IPO Secondary
Industries: Cryptocurrency ⋅ FinTech ⋅ Stock Exchanges ⋅ Trading Platform