Job Posting Title:

Billing Coordinator

Req ID:

10158365

Job Description:

The Billing Coordinator serves as a critical liaison between Disney and its third-party travel and hospitality partners, providing operational, accounting, and payment support across travel agencies, hotels, car rental providers, and other travel-related vendors. This role is responsible for researching and resolving financial and operational disputes, supporting invoice and payment processes, maintaining vendor and system data, and ensuring accurate reconciliation of third-party transactions. Cast Members collaborate directly with travel agencies, hotel partners, car rental vendors, and internal stakeholders through high-volume shared mailboxes, providing exceptional service while navigating multiple front-of-house systems, SAP, and accounting processes. Success in this role requires strong analytical skills, attention to detail, problem-solving abilities, and the ability to build effective relationships with a diverse network of internal and external business partners. 

 

Key Responsibilities 

• Research and resolve third-party travel agency, hotel, and vendor payment disputes, including processing commission checks 

• Process checks requests for declined refund authorizations  

• Support partner hotel invoice reviews, contract interpretation, payment setup, and vendor maintenance. 

• Process and reconcile car rental payments and billing activity for Walt Disney World, Disneyland Resort, and Aulani 

• Investigate booking discrepancies, commission inquiries, payment adjustments, and billing variances. 

• Establish and maintain third-party vendor and product setups. 

• Communicate directly with travel agencies, hotel partners, and other third-party vendors to address inquiries and ensure timely resolution. 

• Utilize and efficiently navigate multiple operational systems to support accounting processes, reconciliations, and issue resolution. 

• Manage high-volume correspondence through shared mailboxes while maintaining a high level of customer service and accuracy. 

• Work with both Internal and External Partners. 

• Coordinate with appropriate areas to ensure vendor feedback is shared timely and accurately. 

 

Basic Qualifications 

• Exceptional ability to respond and resolve inquiries in a high-volume environment 

• Ability to effectively manage and resolve conflicts while maintaining positive relationships with internal and external partners                        

• Strong negotiation and organizational skills 

• Ability to work with diverse personalities and function in a team environment 

• Strong computer proficiency, including typing skills and ability to multitask between projects and multiple systems 

• High proficiency in ability to learn and use Disney systems, including TBX Acct MGR, TBX (WDW & DLR), CAPQ and SAP, Business Objects, LILO, Hotel Experience, DREAMS, Zendesk, Horizon, Galaxy (DLR) 

• Strong ability using Microsoft Office applications, including Excel, Word, Outlook and Teams 

• Ability to ensure client satisfaction (internal/external) and provide timely and appropriate response 

• Ability to handle confidential financial information 

• Excellent communication and comprehension skills, both verbal and written 

• Promote collaboration through peer support, knowledge sharing, and cross-functional relationship building 

• Ability to manage and prioritize multiple responsibilities and provide required follow-up 

• Ability to be flexible with work schedule, including weekends and holidays 

• For Disney Central Cast members: No more than one F/O (Falling Behind/Off Track) in Presenteeism in the last six months, and no more than one reprimand within the last six months 

 

Preferred Qualifications 

• Minimum three years of employment with The Walt Disney Company, as well as solid knowledge of Disney nomenclature and company history 

• Deep knowledge of Walt Disney World products and services 

• Bilingual skills to include Spanish and Portuguese 

 

Required Education 

High School degree or equivalent 

Moving to Kenexa-BR

Job Posting Segment:

Commercial Strategy

Job Posting Primary Business:

Disney Destinations Sales Solutions (WDW)

Primary Job Posting Category:

Accounts Payable & Receivable

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Orlando, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-08-28