Project Role : Industry Subject Matter Advisor
Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery.
Must have skills : Mulesoft Anypoint Platform
Good to have skills : Database Management, Microsoft SQL Server Administration, MongoDB Administration, IBM MQ, Actian Pervasive Database
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education Technology Graduate and other Jira confluence service now navblue CAE pervasive database ActiveMQ IBMmq

Summary:
Offshore Lead responsible for managing L2/L3 application and production support for airline domain systems. Leads offshore teams supporting .NET applications, SQL Server, and server/application environments while ensuring SLA and ITIL compliance. Acts as the primary coordination point between onshore and offshore teams, facilitating smooth communication, handovers, and issue resolution. Handles client coordination, incident management, escalations, and root cause analysis. Ensures high availability of critical airline applications and continuous service improvement.

15 years full time education Technology Graduate and other Jira confluence service now navblue CAE pervasive database ActiveMQ IBMmq

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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