Position:  White Glove Residential Delivery General Manager

Department: Transportation / Warehouse / White Glove Residential Delivery Operations / Final Mile

Job Type: Full-time / On-Site / $ 65K Salary

Warehouse Location:  1777 Benton Blvd Savannah GA 31407

Schedule: 7:00am -5:30pm / 5 days of Mon - Friday / Full Time

Industry: Transportation / White Glove - Home Decor

Job Summary: 

The Delivery Operations Manager will report to Field Regional Delivery Operations Manager. This position will lead a team of contracted independent home delivery teams and associated internal employees in a fast-paced environment. Manages all facets of the operation, transportation, and home delivery operations, and ensures processes and communications are aligned to meet and exceed client requirements. Ensures positive customer experience and positive client partnership. Directs the development of all warehouse personnel and operations, as well as contracted and / or employee delivery partners to support the client relationship.

Responsibilities

• Support strategic direction in order that all activities delivery operations align with the client’s goals and expectations.
• Ensure proper measuring and monitoring of the complete fulfillment cycle to meet and exceed client requirements-including transportation, receiving and quality inspections, return inventory management.
• Ensures a safe work environment and equipment operation in compliance with OSHA and other state and local fire and safety regulations.
• Support the enforcement of all government regulations related to the warehouse operations and transportation operation including but not limited to OSHA and other governmental agencies.
• Support policies and procedures for all maintenance activities.
• Support a culture of a team environment.
• Confers with senior management, reviews and analyzes activity, operating and forecast reports to determine whether modifications in operations are required.
• Support for the overall direction, coordination, motivation, and evaluation of direct reports.
• Establishes and directs a plan of personal development which will support the client’s requirements, and specifications.
• Effective manage KPI reporting.
• 3-5 years effective in managing / home delivery / 3PL (third-party logistics) / Home Décor or Appliance Installations and P&L's

Skill Requirements

• Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Effective organizational and planning skills including the ability to define a problem, collect data, determine root cause, and work to resolution with a team.
• Experience in a direct customer interaction role, with a solid background of managing work teams to meet client expectations.
• Proven leadership ability, demonstrated ability to build, mentor, train, grow and lead a team.
• Strong computer skills, especially in Microsoft Office Suite (Excel, Word, PowerPoint).

Position Requirements (Experience)

• Minimum 2-3 years of experience in warehouse management, distribution, and inventory control - preferably in big box consumer goods or last-mile distribution (3PL).
• Proven track record of successful warehouse management, for large clients with multi-year service agreements.
• Manage up 6+ (White Glove Furniture /Appliance) Delivery Units per day / Contracted independent home and / or employee delivery teams.
• 1-3 years using delivery software system i.e., Dispatch Track.
• 2-3 years effective in managing / home delivery / 3PL (third-party logistics) and P&L's

Company Screening: Must successfully complete pre-employment testing / background / drug screening / physical exam.

Benefits: Full Time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Biweekly pay - Direct Deposit

For a better understanding of the business review this link: https://finalmile.werner.com

Company Profile

Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan with a company match, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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