Senior Account Technologist V (OLED) - (E5)

Posted:
9/4/2024, 3:06:50 PM

Location(s):
Hsinchu, Hsinchu City, Taiwan ⋅ Tainan City, Taiwan ⋅ Hsinchu City, Taiwan

Experience Level(s):
Senior

Field(s):
Sales & Account Management

Applied Materials, Inc. is the global leader in providing innovative equipment, services and software to enable the manufacture of advanced semiconductor, flat panel display and solar photovoltaic products.  Our technologies help make innovations like smartphones, flat screen TVs and solar panels more affordable and accessible to consumers and businesses around the world.

The OLED Patterning Business Unit develops new front plane OLED display technology and hardware supporting display manufacturers throughout the world.  Joining the OLED Display team offers significant career opportunities to contribute to the growth of Applied Materials integrated material solutions for global customers.

Key Responsibilities

Works with business unit in technology development and transfer to customers including customized process development.  Plans unit process sequence based on customer requirements.  Negotiates process specifications and service offerings with customers.  Takes ownership of delivering the required solution to the customers that meets specification.

Serves as the customer expert across a broad range of products.  Plays a key role in defining product strategy and identifying gaps.   Provides feedback to  business unit heads on process and hardware improvements to meet customer roadmap requirements.

Takes the lead in positioning new technologies to customers utilizing technical information from  division.  Interfaces with customers at key development and manufacturing sites to form strategic partnerships to evaluate new and emerging technologies and oversees joint development activities or beta-site testing programs. Makes executive level presentations.

Resolves significantly complex field process issues utilizing systematic troubleshooting methodology generally involving multiple processes.  Create a mechanism to communicate issues, track progress and pull resources from multiple BU's and/or functions. Uses sound statistical techniques and problem solving methodologies like DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages

Provides oversight of customer demos, including defining demo conditions and analyzing results.

Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation.

Keeps abreast of new developments in own and related technology groups.  Participates in publishing in ET conferences and journals.

Functional Knowledge

  • Regarded as the technical expert in their particular field
  • Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Business Expertise

  • Anticipates business and regulatory issues; recommends product, process or service improvements 

Leadership

  • Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

  • Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

  • Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

  • Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

Requirement

1. Over 10 years hands-on OLED experience

2. In-depth knowledge of OLED device, encapsulation, module & process technologies

3. Familiar with OLED manufacturing process, challenges & solutions

4. On-site customer support

Qualifications

Education:

Master's Degree

Skills:

Certifications:

Languages:

Years of Experience:

10 - 15 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 50% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.