At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

IT Operations and New Hire Specialist

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their journey of health, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as an IT Operations and New Hire Specialist. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need an IT Operations and New Hire Specialist with commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

As an IT Operations and New Hire Specialist you’ll contribute to our success in the following ways:

• Evaluate and prioritize helpdesk tickets to ensure timely resolution, monitoring progress, and providing status updates to stakeholders.
• Responsible for the New Hire Workflow including overseeing and refining the new hire IT onboarding workflow, hardware/software selection processes, job code assignments, and compliance with organizational equipment standards.
• Ensure organizational consistency by developing and enforcing compliance standards within systems like Tangoe, while identifying opportunities for process improvement.
• Serve as a strategic partner to Talent Acquisition and Education teams, driving initiatives that enhance IT integration during onboarding and employee transitions.
• Manage the helpdesk system by not only maintaining accurate data and tracking issues but also analyzing trends to provide actionable insights to management for system improvements.
• Monitors support activity and informs both team and management of any perceived trends in technical issues. 
• Act as a liaison between IT teams and stakeholders to ensure complex issues are escalated and resolved efficiently, minimizing downtime and disruption. 
• Foster and maintain a collaborative working relationship with executive assistants to plan and coordinate IT activities that minimize disruption to senior leaders work activities. 
• Works with executives and their assistants to effectively provide professional and timely support for a wide range of IT equipment, software and conference room systems. 
• Performs other duties/projects as assigned.   

What is Required?

• Bachelor’s Degree in Computer Science, Information Science or equivalent combination of work experience and education is required.
• 5+ years experience working in a senior position within a helpdesk support environment is required.
• 3+ years supporting C-Level executives and their staff is required.
• Working knowledge to support desktop systems, software, hardware, application training and incdent ownership and management.
• Ability to communicate technical information effectively to a non-technical audience.
• Must have a dependable vehicle, valid drivers license and current auto insurance in accordance with the laws of the state.
• Must be willing and able to travel up to 10% as needed. 
• Must be able to sit, stand, bend, lift and move intermittently and able to lift at least 25lbs. 

You will report to the Senior IT Logistics and Technical Support Manager.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. 

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.

This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.