Patient and Family Support Coordinator WMCG - Center for Patients and Families

Posted:
10/9/2024, 5:00:00 PM

Location(s):
Augusta, Georgia, United States ⋅ Georgia, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Job Summary:
 

Builds rapport with patients and their families and provides support to improve experience of care. Consults with colleagues/other staff to improve quality, effectiveness, efficiency. Provides information, resources, mentoring, and support. Identifies gaps/strategies to support outcomes. Work environment is one of collaboration, high energy and mutual support. Atmosphere requires compassion, responsiveness, and high quality in all interactions and activities. Each member is expected to be a team player, self-motivated, and committed to respectful, honest, and open communication.

Position Requirements:

Bachelors Degree and 2 years or more of experience in healthcare. Additional years of relevant work experience and/or other specialized training can be used in lieu of minimum education requirement. Microsoft suite experience. Effective communicator. Presentation skills. Project/program management. Knowledgeable of resources. Self-motivated. Conflict resolution.

Preferred Requirements:

5 years or more of experience in Patient Advocacy, Clinical Pastoral Education, patient experience/satisfaction. Strong writing/presentation ability. Support group development. Patient Advocacy, Patient Satisfaction knowledge. Aggressive behavior training. Certifications: Patient Advocacy; Ethics; MOAB; Chaplain.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.