JOB DESCRIPTION:

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Research and Recovery Representative is within eScreen located in the Philippines. The role is responsible for performing routine clerical duties including outbound phone calls, moderate Excel updates, email, faxing and correspondence to both internal and external contacts.

RESPONSIBILITIES:

• Make outbound phone calls to clinics and employer to obtain required Chain of Custody or Breath Alcohol testing forms.

• Sort daily inventory based on hierarchy following the expected call attempts based on set cadence.

• Process retrieved Chain of Custody and Breath Alcohol Test forms to make the results available to both donor and employer.

• Receive emails with sensitive data requiring it to be printed and faxed to an incoming server.

• Operate listed office machines as required.

• Communicate with internal resources to ensure daily production requirements are met.

• Track incoming faxes to ensure receipt of data into system.

• Update Excel spreadsheets daily to track progress and performance.

• Compose and send professional emails as needed to internal and external contacts.

• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)

• Other duties as assigned.

 BASIC QUALIFICATIONS | EDUCATION:

• Completed at least 2 years in College or with an Associate or Bachelor’s Degree

• Data entry experience in a high-volume, batch-oriented environment is preferred; the ideal candidate will also possess a typing speed of at least 60 wpm.

PREFERRED QUALIFICATIONS:

• Detail-oriented

• Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.

• Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours

• Must have strong oral and written communication skills.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)