The Q2C Sales Sr. Professional is expected to provide expert-level functional support, enhancement delivery, and system sustainability for SAP S/4HANA Quote-to-Cash (SD), FSM, S/4 Service, and GTS solutions. The role ensures stable, efficient Q2C processes globally, drives continuous improvement, and supports ERP transformation initiatives.‑to‑Cash (SD), FSM, S/4 Service, and GTS solutions. The role ensures stable, efficient Q2C processes globally, drives continuous improvement, and supports ERP transformation initiatives.

Goal of function:

Please describe the objective and value contribution of the function briefly and concisely.

Career Path

                                                                                     Please specify from Senior level on:

 No allocation because below Senior level        Expert career   Project Management career     Line Management career

Tasks*

1) Main tasks:

• Responsible for application support in the areas of SAP S4 SD (Order-to-Cash), FSM, S4 Service, and GTS​
• Responsible for requirement review and solution assessment with the SAP CoE team ​
• Responsible for functional design, development, system configurations, testing, key user training, user acceptance test support, cutover execution, hypercare support for ongoing enhancement requests and projects​
• Contribute as ITS team member the responsible project deliverables in the Esphora ERP transformation program

2) Secondary tasks:

  Provide cross functional support to related domains such as MM and FICO when relevant. ‑functional support to related domains such as MM and FICO when relevant.

  Support process documentation, SOP development, and internal knowledge transfer.

  Participate in continuous improvement initiatives and root cause analysis.‑cause analysis.

3) Miscellaneous tasks:

  Perform special project tasks or analytical deep dives upon request.

  Overseas travel may occasionally be required

Key Performance Indicators

Stabilization KPIs (incident resolution time, defect leakage, application uptime)
• Enhancement delivery milestones and quality
• UAT success rates
• Training completion and user adoption metrics
• Contribution to ERP transformation deliverables

Qualifications, experience, know-how and skills critical for success*

1) Required training and education:

• University degree with Bachelor degree or above in Computer Science, Mathematics, Business/Finance or Engineering​
• SAP certified associate or above in the area of SAP SD or FSM or S4 Service or GTS​

2) Required professional experience (in years):

• 7 years of functional hands-on experience in working with SAP S4 HANA specializing in SAP SD as functional consultant or in-house IT expert​
• 3 years of functional hands-on experience in working with SAP S4 FSM/S4 Service/GTS and integration with SAP S4 as functional consultant or in-house IT expert​
• Experience working with MM, FICO domains would be an asset​
• Extensive and substantial practical experience in interpreting business process management and business metrics​

3) Important personal qualities:

Strong analytical and diagnostic skills
• Excellent communication and presentation abilities
• High ownership, structured working style, ability to work independently
• Collaborative mindset for global, cross functional environments‑functional environments

4) Other specialized knowledge:

a) Technical knowledge

• SAP S/4HANA SD / FSM / S4 Service / GTS configuration

• SAP S/4 ABAP debugging / specification writing

• Understanding of integrated Q2C business processes with other process areas

b) Languages

c) IT skills

• SAP S4 SD/FSM/S4 Service/GTS system configurations​
• SAP S4 ABAP development​
• Strong communication and presentation skills​
• Excellent problem diagnostic and analysis skills​
• Fluent in English; other foreign languages would be a plus

d) Product knowledge

• Order to Cash processes, service management, global trade system‑to‑Cash processes, service management, global trade system

5 ) Special personal requirements:

• Ability to work flexibly across time zones during cutovers or project milestones