Accountabilities/Responsibilities:

• Manage cases and orders queue.
• Handle user and account management–related cases
• Fulfill account manager renewals for Data Services products
• Manage business unit established sla’s.

 

Key Skills Required:

• Strong communication and customer‑service skills
• Ability to manage cases or tasks with accuracy and attention to detail
• Familiarity with CRM or support systems (e.g., Salesforce, Zendesk)
• Good time‑management and organizational skills
• Basic data entry and reporting abilities
• Problem‑solving and decision‑making skills
• Ability to work collaboratively across teams
• Adaptability in a fast‑paced environment
• Process‑oriented mindset and ability to follow established workflows
• Comfort using productivity tools (Excel, Outlook, Teams)
• Ability to prioritize tasks and manage competing deadlines
• Dependability and strong sense of ownership over assigned task

 

 Qualifications:

• Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
• With 1–2 years of experience in customer support, operations, order management, or a similar service‑oriented role
• Strong written and verbal communication skills
• Ability to manage customer inquiries, cases, or operational tasks with accuracy and attention to detail
• Familiarity with CRM or case‑management systems (e.g., Salesforce, Zendesk, ServiceNow)
• Proficiency with productivity tools such as Microsoft Outlook, Excel, Teams, and Word
• Strong organizational and time‑management abilities, including handling multiple priorities
• Problem‑solving and critical‑thinking skills with the ability to follow established processes
• Ability to work collaboratively with cross‑functional teams
• Demonstrated reliability, professionalism, and a customer‑first mindset
• Adaptability in dynamic or fast‑paced work environments
• Ability to meet SLAs and adhere to internal policies and guidelines
• Ability to work independently.
• Experience in working directly with clients in a support capacity.
• Strong work ethic and positive attitude, even in routine responsibilities.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Willingness to adjust/rotate schedule when needed.

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