Sandvik Mining and Rock Solutions in Elko, Nevada

Branch Manager

Are you a driven self-starter with a continuous desire to learn and grow? You know the ins and outs of mining and you know your market. Have both a Sales and Processes oriented focus with the technical insight and the ability to perceive what your customer need, you are a confident and enthusiastic salesperson, and take a consultative approach to develop and implement customer solutions. You are a team player, live and promote a culture of safety, and you thrive under pressure. Come explore the great Branch Manager - Elko opportunity with Sandvik Mining and Rock Solutions!

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading, and hauling and materials handling.

Key Responsibilities Include: 

Business Growth and Development 

• Responsible for all operations and services under the branch 
• Develops and enhances the overall relationship with customers leading to constructive and profitable business partnerships 
• Continuously improve customers service levels, including quality of field service, parts availability, component repairs, and technical support 
• Develops and maintains a strong branch team to support the customers   
• Development of high-performance sales teams expected 
• Direct customer management is expected for critical accounts in the region  
• Drive execution of branch strategy 
• Contribute to the development of the long-term strategies for support and customer growth 
• Investigates competitor activities and conducts relevant market research that enables market competitiveness 

Safety and Environment 

• Complies with Sandvik safety policies and applicable government, customer, or industry regulations or requirements 
• Identifies and reports any unsafe work habits 
• Strives to find safer ways for customers to work with Sandvik’s products 

Customer Service 

• Liaises with customers and Divisions to ensure all issues resolves on time 
• Ensures customer satisfaction within the area of primary responsibility 
• Coordinates and secures specialized resources in line with customer requirements 
• Provides regular reports on business activities, opportunity development, and overall satisfaction of the Customers base 

Operations 

• Deliver high-quality service to ensure maximum uptime of customer’s equipment 
• Manage parts inventory efficiently to ensure the rights stock is in place to support the customers while meeting the minimum stock turn requirements 
• Optimize the turnaround time of component repairs at the branch 
• Develop a high competent field service team to support the customers 
• Support the rental fleet with inspections, services, and repairs 
• Deliver high-quality pre-delivery inspections of new equipment, install local options, and deliver equipment that exceeds customer’s expectations 

Financial  

• Develops and implements agreed business targets to include revenue, expense, resourcing, and networking capital elements 
• Develops long-term targets supported by annual budgets and goals  
• Responsible for achievement of agreed targets 
• Ensures Accounts comply with SMRT terms and conditions of sale 

People Management and Development 

• Hires, coaches, motivates, trains, evaluates, and directs team members to accomplish defined goals and objectives 
• Manages, motivates, and influences ad-hoc teams as driven by business needs 
• Plans and assigns responsibilities to team members to ensure adequate customer coverage 
• Ensures implementation of the technical training program 

Personal Leadership 

• Ensures that all activities are carried out by Sandvik values and current Company Policies and Procedures 
• Stays current on industry developments, competitive offerings, and issues affecting sales and customers 
• Takes responsibility for personal development and enhancement of skills 
• Proactively ensures community involvement within the area of responsibility 

Your profile 

Bachelor’s Degree in an Engineering or Business discipline is a must. Five years’ experience in management. Experience working in service and workshop environments is a plus.  

Additional Requirements:  

• Strong knowledge of the industry  
• Application knowledge  
• Strong customer service focus 
• High level of professionalism, honesty, and integrity 
• Ability to see the big picture, yet focus on the detail 
• Commercially astute with demonstrated business acumen 
• Ability to assess and manage business risk 
• Demonstrated leadership skills with the ability to motivate others to achieve outcomes 
• Ability to lead and work as part of an integrated broad team 
• Strong ability to build relationships within the industry 
• Highly developed interpersonal skills including the ability to influence and negotiate at a senior level 
• Strong written and verbal communication skills 
• Excellent listening skills 

How to apply

For immediate consideration, please visit www.home.sandvik/careers to apply to the Branch Manager position, JO #R0073787

EOE M/F/D/V