About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

This is a unique opportunity to work on a new product for Marshmallow focused in solving a really key problem for our customer base. We're looking for a Senior Product Designer who can work in ambiguity, breakdown problems and define new experiences to help our customers that move to the UK. You will lead the design process through discovery, implementation and validation whilst embedded in a completely new team with in Marshmallow. The team is small and will work mostly independently whilst building out the 0-1 solution.

This role requires autonomy, drive, curiosity and collaboration.

What you'll be doing

• Working across a mobile and web experience. You’ll be the sole designer working across both customer facing and internal tooling products. You’ll need to be comfortable, and have experience, of working in both domains.

• Leading on research – Whether it’s speaking to customers or meeting with partners you’ll need to be forming hypothesis to validate throughout your design process.

• Dealing with ambiguity - A lot of what you’ll be doing is new! You’ll have to be curious and comfortable finding answers to unblock yourself and bring clarity to the team.

• Validating product and design decisions. You'll be testing and validating your decisions with customers to reduce backtracking and enable the team to move quickly.

• Understanding the needs of our customers. You’ll build a deep understanding of our customers, their needs and goals with in the problem space.

• Collaborating with a small product group. The team will start of small but you’ll be working directly with senior business stakeholders and engineers to find problems and create solutions.

• Implementing high-quality designs. Using design principles and best practices you’ll make rationale that helps our customers when they interact with Marshmallow.

You should apply if

• You have a bias for action. You are proactive at identifying opportunities and can unblock yourself to drive you and your team forward.

• You want to own your impact. You’ll work closely with product owners to define opportunities and success.

• You enjoy working independently. Working in a new vertical means that you’ll be working as a sole designer in a small team. You’ll need to be comfortable owning and making decisions with little support.

• You’re a strong communicator and facilitator and can comfortably prototype to explore and present your work.

This isn't for you if

• You like working on discrete problems. The projects at Marshmallow often cross over into different platforms and teams. You'll need to be comfortable at working collaboratively and drawing alignment in both your team and across teams.

• You need top-down direction. We work autonomously within our squads to align and drive forward the direction of our products.

Perks of the job

• Hybrid working - Spend 3 days a week with your team in our collaborative London office 🏢

• Competitive bonus scheme - designed to reward and recognise high performance 🌟

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰

• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️

• Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫

• Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less 🖥

  33-days holiday allowance including bank holidays. pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

Is broken up into 3 stages.

• Initial call with Georgie our Marshmallow recruiter (45 mins)

• Meet with Head of Design, Georgia for a portfolio review and past experience interview (1 hour)

• Meet with Director of Retention, Faris (1 hour)

• Finally, there is a culture interview (1 hour)

We aim to hire strong product designers who could work in various areas across the business. The exact team you join will be driven by what’s the highest priority when you start.

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.