Job Summary:

WHO ARE YOU?

Do you enjoy dance music? Do you excel at box office sales and support? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for box office support. Is this you? Read on…

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac’s events have taken place in 13 countries across five continents. The company’s premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

THE ROLE

The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas. 

RESPONSIBILITIES

• Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order. 

• Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly. 

• Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner. 

• Accurately administer cash and credit card transactions with Front Gate POS system. 

• Contact supervisor for unanswered questions 

• Maintain a professional, upbeat attitude and smile at all times in a fast paced environment 

• Keep area clean and organized 

• Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event 

• Take extraordinary initiative when answering attendee’s questions 

• Treat all attendees with equal respect and sincerity 

• Understand evacuation procedures and safe refuge locations prior to the opening of each show 

• Report to Box Office Management

QUALIFICATIONS 

• Sales and customer service-related work experience is preferred 

• Must feel comfortable with using a computer 

• Interact professionally with all levels of individuals in a courteous manner 

• Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant. 

• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. 

• Employee must maintain and carry a valid driver’s license at all times 

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels & busy environments

• May work in drastic temperature climates

• Must be willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Hiring Salary Range: $16.00-$19.00

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.