• School of Dentistry

• Full-time (100%), permanent position

• Base salary will be in the range $73,072 - $77,476 + 17% Superannuation (HEW Level 4)

• Based at our Herston campus

About This Opportunity

You will be a motivated, organised, and patient-focused Clinic Receptionist, supporting the operations of our new student-led dental clinic at Herston. You will be the first point of contact for patients, providing a seamless customer service experience, while also supporting dental students and staff.

In this role, you will perform a wide range of clinic coordination, reception, and administrative support activities, including processing financials, liaising with clients and facilitating the efficient functioning of the clinic day to day operations.

Key responsibilities will include Administration, Reception, Data Entry, and Financial Processing and Procurement. This will involve, but is not limited to:

• Providing high level administrative support to staff

• Scheduling patients in the clinic, and providing prospective and current patients with information on the clinic’s services

• Monitoring pre-attendance information and coordinating waitlists

• Maintaining tidiness and overall appearance of the clinic

• Utilising the School’s Practice Management System

• Processing invoices and payments, and undertaking banking reconciliations

• Maintaining electronic and paper records of patient’s accounts

Due to the nature of this position and operational requirements of the clinic, the Clinic Receptionist may be required to take leave in alignment with the academic calendar. Please take this into consideration prior to submitting your application. This role also operates within an agreed work pattern of hours between 7:30am to 6:00pm Monday to Friday.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• 17% superannuation contributions

• 17.5% annual leave loading

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• UQ Study for Staff

• Salary packaging options

About You

• Completion of a diploma level qualification or Certificate IV with relevant work related experience, or an equivalent combination of relevant experience and/or education/training.

• Demonstrated experience working in a customer service position with a focus on administrative and reception responsibilities in a dental health care setting.

• Demonstrated experience in the use of computer systems and other technology relevant to the position such as the Microsoft Office suite of programs, email systems, internet-based technologies and practice management software.

• Be responsible for planning your own workload to ensure that the needs of the patients and clinic are met, whilst allowing for fluctuations in workload.

• Readiness to represent the School in a professional and courteous manner and according to contemporary standards of a health service in a high volume/pressure environment.

• Aptitude for communicating with patients, clinicians and students, including people with physical and mental disabilities, showing appropriate levels of empathy, sensitivity, respect and confidentiality whilst providing a high level of customer service.

• Ability to work effectively and flexibly as part of a team according to an agreed work roster.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia.

Work Rights

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply.

Questions?

For more information about this opportunity, please contact Mrs Sarah Robinson (School Manager, School of Dentistry) via email at [email protected]. For application queries, or to request a copy of the full position description, please contact [email protected] stating the job reference number (below) in the subject line. 
 

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns to the ‘About You’ section  

• Resume 

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

Applications close Wednesday 9th October at 11.00pm AEST (R-43473).