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Job Summary

We are seeking a highly skilled and strategic Senior Voice Architect with deep expertise in the voice communications industry, regulatory frameworks, and extensive knowledge of the Comcast Voice network. This role will lead the design and evolution of enterprise-grade voice solutions, ensuring compliance, scalability, and innovation across platforms. The ideal candidate will bring a strong technical foundation, industry insight, and leadership capabilities to drive next-generation voice architectures.

Job Description

Key Responsibilities

• Architect and lead the implementation of advanced voice solutions including VoIP, SIP trunking, UCaaS, and cloud-based telephony.
• Leverage deep knowledge of the Comcast Voice network to optimize integration, performance, and reliability.
• Ensure voice systems comply with industry regulations (FCC, CPNI, CALEA, STIR/SHAKEN, etc.) and internal governance standards.
• Collaborate with cross-functional teams to align voice architecture with business goals and enterprise infrastructure.
• Develop and maintain architecture documentation, standards, and best practices.
• Evaluate emerging technologies and trends in the voice industry, including AI-driven voice services, 5G, and edge computing.
• Lead migration strategies from legacy platforms to modern, cloud-native voice environments.
• Provide technical leadership and mentorship to engineering and operations teams.
• Support troubleshooting and resolution of complex voice-related issues across platforms.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 8+ years of experience in voice architecture or engineering roles.
• Extensive experience with Comcast Voice network architecture, protocols, and operational models.
• Strong understanding of VoIP protocols (SIP, RTP), PBX systems, and cloud voice platforms (e.g., Cisco Webex, AWS Connect).
• In-depth knowledge of voice industry regulations including STIR/SHAKEN, CALEA, CPNI, and FCC compliance.
• Experience with network infrastructure and QoS for voice traffic.
• Familiarity with AI/ML applications in voice (e.g., speech analytics, conversational AI).
• Excellent communication, documentation, and stakeholder engagement skills.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Skills

Emergency Communications, Project Architecture, Solution Deployment, Unified Communications, Voicemail Systems, Voice Networks

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.