Supply Chain Support Services Analyst

 

What you will be doing:

This role will be embedded within a Member’s Supply Chain department. The Corporate Supply Chain is an enterprise-wide centralized department comprised of Strategic Sourcing, Vendor Diversity, Materials Management, Purchasing and Business Solutions. Working closely with, facility-based materials management, distribution and logistics and enterprise-wide support services.

The Supply Chain Support Services Analyst will serve as the first level of customer service and support for users (Tier 1) to meet and exceed service level requirements, and end-user expectations. Complex problems that cannot be resolved through Tier 1 support will be escalated to Tiers 2 and 3 support and monitored through resolution.

Key Responsibilities

Support Activities – 60%

• Manage Supply Chain Tier 1 and Tier 2 support cases and coordinate incident resolutions with relevant subject matter experts and responsible parties.

• Answer incoming calls to the service desk phone line.

• Provide quality and speedy responses to supply chain internal clients, vendors, external partners, subject matter experts, general queries, and requests.

• Take proactive measures and reports on project/case status, and deadlines.

• Generates statistical, monitoring, and management on various training, support activities and system utilization for management review.

• Responsible for updating the Supply Chain Incident Knowledge Base.

• Participate in testing new functionality for Supply Chain Applications.

Training – 20%

• Provide synchronous (online and face-to-face) training on assigned courses to different supply chain target audiences based on supply chain instructional designed approach.

• Track various training enrollment, registration, training completion, and renewals.

• Participate in the development of new courses and curricula using different instructional approach methodology and delivery (i.e., self-paced, blended learning, and face-to-face)

• Responsible for LMS administration for courses, curriculums, and schedules events, including instructors and rooms assignments and pre-requisites.

Communications – 20%

• Drafts and distributes internal and external communications including print and digital.

• Participates in the planning and implementation of projects to support communications initiatives across Supply Chain.

• Monitors and measures the effectiveness of communications strategies and makes necessary adjustments as needed.

• Maintain the accuracy of numerous Supply Chain mail groups.

• Responsible for continuous updates and enhancements of the Supply Chain Intranet sites and other communication platforms.

• Analyze and interprets a broad array of communications data, produces reports, and leverage the data to inform strategic decision-making.

​Required Qualifications

Work Experience:

Years of Applicable Experience - 0 or more years

Education:

High School Diploma or GED (Required)

 

Preferred Qualifications

Skills:

• Must be able to work independently as well as work as part of a fast-moving team 

• Must be able to work at various locations when necessary

• Excellent customer service skills

• Technical Writing

• Technical Training

• Embraces additional responsibility within teams.

• Builds strong relationships with partners and clients, using interpersonal skills to network effectively.

• Produces quality outputs in a timely manner when assigned a given task.

• Listen actively, acknowledging and responding constructively to other points of view.

• Pursues personal development, incorporating feedback, acting on learning plan, and testing newly acquired skills.

Experience:

• One to two years of relevant experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination.

• Preferred Systems Experience:

  • ServiceNow

  • SharePoint

  • Learning Management System

  • Enterprise resource planning (ERP) – Peoplesoft Preferred

Education:

• Bachelor’s Degree

• Satisfactory equivalent combination of education and experience.

 

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer programs and software 

• Ability to communicate effectively with audiences in person and in electronic formats.   

• Day-to-day contact with others (co-workers and/or the public) 

• Making independent decisions 

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 

 

Working Conditions: Hospital Environment

 

Travel Requirements: No travel required

 

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

 

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $43,000 - $79,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

·       Health, dental, vision, life and disability insurance

·       401k retirement program

·       Paid time off

·       Participation in Premier’s employee incentive plans

·       Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)
• ​Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 13th year in a row
• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
   

Employees receive:

• Perks and discounts
• Access to on-site and online exercise classes
• Paid time off to volunteer in their communities

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to [email protected] or contact Premier Recruiting at 704.816.5200.

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