Position Summary

Why join us:

Our mission is to make a difference in people's lives.
We are inspired by what people want to accomplish in their lives and strive to create products that give new possibilities. This is what drives our innovations.
That's why we strive for excellence, and we understand that it's our people who make it possible.
Would you like to be part of innovation? Join us and discover your potential.

Role and Responsibilities

Your Key Responsibilities:

Operation

Ensure the correct sales order processing and customer care, with a specific focus on a group of customer/agents identified:

• Manage and supervise order process, for all products orders coming from our Sales Managers, agents and customers.

• Daily communications with customers (e.g. informing them of receipt, prices, shipping dates, and delays).

• Verify customer and order information for correctness, verify inventory status and back order situation.

• Manage and update grids maintenance uploading prices in the system.

• Collaborate with Logistics Dept in order to prepare and deliver orders to designated locations.

• Collaborate with Sales Admin for sales deductions, prices management and order approval.

• Monitor weekly stock status with sales agents, managing goods allocation.

• Provide commercial back office support to Sales Accounts and Agents.

• Maintain and update sales reports (weekly sales, critical models, backorder, promotions, sales order master file, order status) and Systems for Prices.

Logistics

Verify the correct implementation of the logistic process:

• Cooperate with Logistics and SCM for inbound organization;

• Verify logistics requirements and implement related processes;

• Stock control and stock occupancy;

• Verify customer care operation and performance optimization;

• Supervise outbound process and booking optimization;

• Control logistics costs;

• Ensure the performance of KPI.

Skills and Qualifications

What we need for this role:

To be successful, you will possess the following skills and attributes:

• Educational Background: Diploma or Bachelor

• Professional Background: at least 2/4 years’ experience in commercial back-office roles or customer service in multinational companies preferably operating in the FMCG sector.

• Computer Knowledge: Good Excel required and Sap proficient.

• Language Knowledge: Good written and good spoken Italian and English.

• Others: Proactivity, dynamism and familiarity with numbers. Excellent communication skills and ability to manage multiple projects. Strong organization skills.

Starting Date: from February

Benefits of working here at Samsung include:

- Hybrid working

- Access to discounts on a wide range of Samsung products

- Wellness and well-being benefits

- Training portals

- Tickets Restaurant

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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