Posted:
10/11/2024, 6:24:22 AM
Location(s):
Wilayah Persekutuan Kuala Lumpur, Malaysia ⋅ Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support
If you are looking to excel and make a difference, take a closer look at us…
We are looking for an Executive, Remittance Centralize Unit (2-years Contract) who will play a crucial role in facilitating international money transfers for our customers and responsible for providing excellent customer service, ensuring smooth and efficient transactions while adhering to regulatory compliance. The successful candidate will be report to the Head of Centralize Operation.
Key Responsibilities:
1. Customer Service
Provide exceptional customer service by addressing the inquiries and resolving the issues promptly.
Assist customers in understanding remittance processes, fees, and exchange rates while educating them on available options/channels.
2. Transaction Processing
Process remittance transactions accurately include verifying customer identification, collecting necessary documentation, monitoring transaction status for customer updates and ensuring its compliance with internal procedures and regulatory requirements .
3. Compliance
Conduct due diligence checks on customers and transactions as well as reporting suspicious activities through adhering to anti-money laundering (AML) and know-your-customer (KYC) regulations.
4.Data Management
Prepare the required reports to management and keep in track of customer records and transaction history accurately in accordance with SOPs and regulatory requirements.
Job Requirements:
Malaysian citizen
A recognized diploma/degree of any discipline.
Fresh graduates or 1-2 years of working experience in related fields.
Working proficiency in English (written & spoken) and Microsoft Office application. Ability in Mandarin language will be an added advantage.
Strong understanding of remittance processes and money transfer regulations, good sense with high work urgency and attention to details.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Website: https://hlb.com.my/
Headquarter Location: Kuala, Kalimantan Barat, Indonesia
Employee Count: 251-500
Year Founded: 1905
IPO Status: Public
Industries: Banking ⋅ Credit ⋅ Financial Services ⋅ Wealth Management