Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture has an exciting opportunity for a people-oriented Sales Manager to guide, mentor and inspire an incredible team of multilingual Agency Account Managers within digital marketing environment.

You will have the opportunity to drive measurable outcomes. Our client’s ad solutions leverage our company’s innovations and insights to find, attract, and engage intended audiences as they use our clients’ cutting-edge social media platform. We are partnering with our clients to help businesses build brand awareness, increase product sales, and much more.

This role involves coaching and developing a world-class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale clients operations, solve customer problems upstream, and grow the client’s revenues by delivering a world-class customer sales experience to millions of customers.

As the successful candidate, our customers and your team are your top priorities. You will mentor and coach a team of Agency Account Managers to exceed customers’ expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients and customers achieve results through revenue.

Responsibilities

• Manage a high performing team of Agency Account Managers focused on supporting and scaling existing advertisers within the book.
• Manage KPIs, ensure deliverables are exceeded and revenue is achieved.
• Identify barriers and to improve productivity and success.
• Develop, coach and manage your Agency team to ensure operational excellence.
• Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Account Manager team.
• Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
• Conducts one to ones with team members to assess performance against objectives.
• Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
• Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
• Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
• Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
• Acts as a point of referral for complex and escalated queries.
• Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)

#LI-LATAM

Qualifications

• Ideally a proven experience in team leadership of an Agency Account Management team in the digital marketing space would be advantageous.
• Experience recruiting and hiring candidates for a high-performance agency account management sales team.
• Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
• Ability to develop effective business relationships with all levels of internal and external management.
• Must possess strong oral, written, presentation, and interpersonal skills.
• CRM experience or comparable sales force automation tool.
• Strong knowledge of technology / social media channels.
• Ability to identify and lead service improvement initiatives.
• Experience in handling escalations from both external clients and internal sales and support organizations within a contact center / queue-based environment as a plus.
• Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
• Must be able to clearly identify goals, communicate vision for the team, and then deliver results.
• Excellent influencing skills and ability to work with key cross functional business stakeholders.
• Excellent customer service, communication and interpersonal skills.
• Ability to remain calm and courteous in periods of stress.
• High energy, passion, and a good sense of humor.
• Fluency in English. An additional language, a distinct advantage."

• Deadline and detail oriented.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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