Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

The Role:

As part of the Operations team, you will participate in all functions of the Event Control Centre, including dispatch, CCTV, deployment of staff and reporting.

Job Functions:

• Monitor and operate a fully digital multi-channel trunked radio system, connecting all event operations department with the venue
• Monitor venue CCTV for potential issues, utilize monitoring software to collect images and videos for evidence and record keeping purposes
• Determine and assign the level of priority of the call and enter the data into a cloud-based reporting system
• Receive and respond to a variety of emergency and non-emergency reports
• Monitor inventory sign out and returns at each show
• Document and log all relevant radio calls, CCTV footage and written reports for incidents within the venue
• Liaise with emergency services partners for prompt response to incidents
• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue

Qualifications:

• The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments and supervisors
• The ability to actively listen and communicate effectively through clear speech
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities and resolve matters
• General knowledge of radio etiquette and procedures
• Ability to take direction while also displaying strong personal initiative
• A positive, winning attitude incorporating integrity, confidentiality and discretion
• Ability to work well within a team environment
• Must be available to work evenings and weekends as required
• Minimum of 1 year practical dispatch experience or a combination of education and experience
• Comfortable with MS Office programs
• Working knowledge of TURBONet dispatch software is desirable
• Although not required, preference will be given to those holding a valid Ontario Security License

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.