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Job Description:
Main Purpose:
In this role, the candidate will provide an enhanced level of customer support and operational support for movement of any cell and gene shipment through our Marken’s network and that of our parent company, UPS. Taking an active role in the ongoing development of operational ability in cell & gene therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction. This will include booking critical shipments, working with our global branches to facilitate these movements, tracking through our GPS technology, and proactively acting to avoid delays and risks. Logistics Coordinators will provide a superior level of monitoring for these lifesaving therapies
Main Duties and Responsibilities
- Reporting to the Control Tower Manager, this person will be responsible for successfully supporting the daily operations as it relates to cell and gene shipments. This will include the daily co-ordination with various branches and close monitoring of our Maestro system.
- Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents.
- Book shipments in Maestro against client specifications and pre-defined lane mapping. Prealert Branches and LSPs to the collection and delivery instructions. Review customer bookings in Maestro.
- Update Maestro milestones and chase any milestones not added as agreed.
- Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments.
- Ensure documentation is accurate, complete and attached to Maestro as defined in COPs and SOPs.
- Monitor GPS tracking on all CGT shipments as well as daily dashboards.
- Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment.
- Provide clear and accurate information regarding the handling of the shipments, especially when shipments are delayed.
- Post flight and trace investigations to improve service.
- Provide support and assistance when dealing with special requirements and inform the Customer Services Group / Project Management team accordingly.
- Produce daily reports, which detail any transport issues within the Marken network
- Monitoring LSPs carrying out a job. This may include calling ahead, sending dispatch instructions, training and multiple follow ups to ensure 100% accuracy.
- Ensure All POD’s are recorded within Maestro within the correct agreed timeframes.
- Monitor and analyze repetitive operational issues to develop solutions and lessons learned.
- Please note the duties above are not meant to be all inclusive or exhaustive*
General
- Monitor, track and trace current C&G shipments.
- Investigate and prevent delays.
Work with:
- Customer Services
- Import Operations
- Export Operations
- Marken Offices and Overseas Agents
- Project Management
- Client
- Management
- Assist in performing Investigations for Quality Issues in cooperation with the respective Department Supervisor and/or Line Manager.
- Always adhere to all MARKEN Policies and SOPs.
- Partake in all training sessions set forth by MARKEN.
- Actively participate in scheduled meetings to discuss services & operational performance and concerns.
- Undertake any other reasonable duties at the request of the Line Manager or Branch Manager.
Employee Type:
Permanent
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