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The IT TAC Support Specialist I provides technical assistance to computer users.  Answers, comments, and replies to Help Desk requests and incidents; acts as first level support and response for corporate end users, identifies users’ problems, determines the appropriate action for resolution of problems.

Essential Duties and Responsibilities

• Answers, comments, and responds to open incidents in the Help Desk System by telephone, or email;  provides the appropriate assistance to resolve the issues.
• Performs basic security functions, such as password resets, as required.
• Provides assistance concerning the use of computer hardware and software, and other “onboarding” actions
• for new users.
• Tracks problem resolutions via Help Desk application reporting tool, and through other applications such as Microsoft Excel.
• Assists in the configuration and preparation of new desktop computers.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and comprehend simple instructions, short correspondence and memorandums.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to write routine reports and business correspondence.
• Ability to respond in writing to customer complaints, regulatory agencies or members of the business community.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.

Education and/or Experience

• High school diploma or its equivalent is required, and
• One year of work-related experience, on-the-job training, and/or vocational training.

Computer Skills 

• MS Office programs, Proficient typing skills

Certificates, Licenses, Registrations

• CompTIA A+, or similar certification, or the willingness and ability to obtain such certification within 12 months of employment.

Other Qualifications (including physical requirements)

• Ability to quickly master new IT processes and tools.
• Ability to relay technical information in business terms.
• Ability to assess problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.