We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Hotel Manager | The Sebel Bowral Heritage Park

Nestled at the base of Mount Gibraltar and surrounded by country gardens and lush greenery, the Sebel Bowral Heritage Park is a peaceful and relaxing retreat in the Southern Highlands, just an hour and a half south of Sydney.

We are seeking a skilled and experienced Resort Manager to lead and inspire a highly professional and dedicated team whilst steering the business operations and strategies for this one of a kind property.  You will play a vital role in overseeing and managing all operational aspects of our resort, ensuring exceptional service delivery, operational efficiency, and guest satisfaction.

WHAT IS IN IT FOR YOU:

• Work Your Way in picturesque surroundings well known for its award-winning restaurants, cold climate wineries and boutique shops.
• Unlock worldwide benefits on accommodation, dining, lifestyle and more
• Enjoy working within a supportive, engaging & collaborative team environment.

WHAT YOU WILL BE DOING:

• Lead and manage the overall operations of the resort, including front office, housekeeping, and maintenance.
• Be hands on with a small team, engaging with guests directly.
• Develop and implement effective strategies to achieve and exceed marketing targets.
• Revenue management with the central revenue team.
• Maintain and enhance operational standards to exceed guest expectations.
• Develop and implement effective strategies to optimize operational efficiency and productivity.
• Collaborate with the team to establish and maintain effective communication channels, fostering a positive and cohesive team environment and workplace culture.
• Mentoring and coaching the team to enhance skills and maintain high service.
• Maintain a strong focus on guest satisfaction, promptly engaging in service recovery.
• Stay updated with industry trends, competitor analysis, and best practices to drive innovation and improvement.
• Ambassador of unique experiences for guest and staff.

YOUR SKILLS AND EXPERIENCE INCLUDES: 

• Experience as a Hotel / Resort Manager, Assistant Hotel Manager or in a similar leadership role within the hospitality industry.
• An eagerness to grow personally and professionally.
• Exceptional organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent interpersonal and communication skills to liaise effectively with guests, staff, and senior management.
• Sound knowledge of hotel operations, including revenue management, front office, housekeeping and maintenance.
• Familiarity with property management systems and other relevant software.
• Ability to make strategic decisions and problem-solve effectively, even in high-pressure situations.
• A passion for delivering exceptional customer service.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.