Job Description:

This role is accountable for the operations of the cash collections team within the Envista Finance and Accounting organization with specific responsibility for customer interactions for North American global customers. Implant Direct Opco . The role will be responsible for leading a team of up to 5+ employees for all customer channels. The role will deliver on agreed target KPIs and to identify opportunities for improving processes and performance of the team .
 

• Is the ultimate people manager of a team of up to 5+ Cash Collection Representatives .
• Builds an engaging culture of teamwork and respect.
• Is responsible for engaging with and being accountable for the quality and performance of the Cash Collection Services to stakeholders at all levels within the business.
• Proactively manages the collection process to deliver on time payment from customers.
• Reviews and approves exceptional credit terms, and/or credit hold releases.
• Defines actions to improve Days Sales Outstanding (DSOs).
• Works with businesses and corporate accounting to define, update and implement credit control policies.
• Acts as a partner for other functions impacting the Order to Cash process - customer services, supply chain, finance, cash management and accounting.
• Delivers services according to targets aligned with business stakeholders and with reference to agreed key performance indicators (KPIs) and service level agreements.
• Is expected to deliver year on year improvements in KPI’s as agreed with stakeholders and / or companywide projects for operational improvements (e.g. DSOs, operational efficiency).
• Plays a key role in managing projects to improve processes and add innovation to the cash collection process and other Order to Cash process improvement initiatives.

Job Requirements:

• 3 +years’ experience in Operations management in a shared services or call center environment.
• Knowledge of SAP and/or Oracle and Order to Cash process stream.
• Experience in managing change or transformational projects within finance, IT, shared services and call center environments.
• Proven ability to manage talent pipeline within a team.
• Minimum 3 5 years’ experience in a customer facing role or managing a customer facing team.

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Operating Company:

Nobel Biocare

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