Are you a strategic, people-focused leader? Do you thrive in a high-growth environment and enjoy developing strong teams and long-lasting client relationships? If so, this may be the perfect next step in your career.

At HUB, we value education, innovation, and continuous learning, and we’re excited to support you on your career journey.

As Director of Account Management- Employee Benefits, you will oversee a team of Account Managers who serve as the primary point of contact for clients. In this role, you will drive client satisfaction, retention, and operational excellence while developing high-performing talent and implementing scalable processes that enhance client experience.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

We are the perfect fit if you:

• Are energized by leading a progressive, fast-growing Employee Benefits organization.
• Thrive in entrepreneurial, self-driven environments where innovation and continuous improvement are encouraged.
• Are passionate about building, developing, and mentoring high-performing teams.
• Enjoy creating scalable processes that strengthen client experience and operational excellence.
• Value continuous learning, development, and staying ahead of industry trends.
• Believe success comes from integrity, accountability, and strong, trust-based relationships.

Your Impact as Director of Account Management- Employee Benefits

• Lead, mentor, and develop a team of Account Managers through coaching, performance management, and career development planning.
• Drive client satisfaction, retention, and service excellence by overseeing high-quality deliverables and implementing best-in-class workflows.
• Serve as an executive escalation point for complex client issues, ensuring accurate and timely resolution.
• Partner with Strategic Account Executives to align account management strategies with client needs and organizational goals.
• Coordinate Open Enrollment support across the Employee Benefits Division, managing seasonal workload distribution.
• Assess training needs and implement development programs that elevate team performance and expertise.
• Oversee system enhancements, operational improvements, and process optimization to support efficiency, compliance, and service standards.
• Manage vendor partnerships to ensure alignment with HUB service expectations.
• Represent HUB professionally in industry groups, networking events, and civic organizations.
• Travel periodically to HUB locations to support teams and ensure consistent service standards.

What You Bring

• 5+ years of experience in benefits brokerage, insurance, or employee benefits service/account management—leadership experience strongly preferred.
• Bachelor’s degree in business or related field preferred (equivalent experience considered).
• State life and health insurance license (or ability to obtain) required.
• Professional designations such as CEBS or HIA preferred.
• Proven track record of building, coaching, and developing high-performing teams.
• Deep knowledge of employee benefits administration, compliance requirements, and industry trends.
• Exceptional communication, relationship management, and decision-making skills.
• Ability to accommodate immediate requests, perform under short deadlines and coordinate multiple jobs.
• Strong analytical, organizational, and problem-solving abilities.

Core Leadership Expectations:

• Build effective teams by fostering collaboration, mentorship, and a positive culture.
• Be transparent, making honest and open communication a priority.
• Make decisive, informed decisions and take responsibility for outcomes.
• Hold yourself and others accountable for achieving goals and delivering results.
• Delegate effectively to empower team members and maximize efficiency.
• Motivate, recognize, and appreciate team members to create a high-performing environment.

Why Choose HUB?

At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

When you join the team at HUB International, you become part of a global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 600+ offices across North America, Canada and Puerto Rico.

What we offer you:

• A rewarding career helping local businesses in the community
• Rewards for top performers
• Medical/dental/vision/life insurance
• Paid Parental Leave
• Health Savings Account
• 401k matching program
• Voluntary insurance options
• Life and disability Plans
• A work/life balance because that’s important for all of us
• Opportunity to learn from the expertise of your coworkers
• Growth- HUB is growing, and so can your career
• Ability to be part of a motivated, winning team

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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